Search Hotels Near Mala Noche Palace, Zacatecas

"I was very disappointed with the desk clerk upon my arrival. We arrived early so I understood that we had to wait until check in time. He made us wait for 4 hours. The other problem I had was that our room key stopped working after the first day. I needed to use the bathroom immediately and couldn’t get into my room. I don’t want to go into what happened. I asked to talk to the manager and was told he would be in later. He never made any attempt to contact me later. I will never stay at this place again. I will also stop using Expedia in the future. "

"Great hotel at a great price located at the center of downtown Zacatecas near a lot of restaurants and places to visit."

"Super clean friendly staff great for family "

"Everything was excellent. The staff, the restaurant and the Room. Everyone was friendly and kind "

"Beautiful hotel! Great location! Amazing amenities!"

"There were several issues with things not working as they should. TV not functioning. Other issue was the gym not being open on time. Maid not leaving bath towels."

"Service is grate even when I stay only one night the bathroom very uncomfortable "

"The accommodations at this hotel are excellent, the Wi-Fi is fast and efficient, the TV channel selection is superb, the rooms are quiet, the balcony is very pleasant, ther view from the top of the BUFA is incredible, the breakfast is delicious, and the staff is very friendly."

"They walked me to my room assuring me it was ready. As soon as we walk in, you can tell it hasn't been cleaned at all. Manager apologized so many times. Said they'd have it cleaned right away. This was already 5pm. Waited 45 minutes to finally have the lady come to clean. Bed sheets were on the floor. Spilled coffee on window sills. Bathroom was not clean. I had high hopes for this place but they totally let me down. Management was nice but no customer service skills. They didn't come to check or give any updates on the cleaning person. They owned up to their mistake but made zero effort to make sure it was done quickly. They just sat in the reception without a care. As a business owner i am always looking on how i was treated. Management needs proper training. "