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"Staff not help, no knowledge, restaurant staff also not help"

"Not too far from lonovala. Right next door to park. Room & bathroom was clean. The breakfast buffet was great & plentiful! Lots of choices to choose from! Made to order omlets, dosas, etc. 9am there was a musical parade of characters. Everyone enjoyed....even my mom! Lol. "

"Only hotel in my opinion worth staying in Lonavala. The place is just stunning, been so beautifully curated, the structure tells a story of brutalism meets nature, much like the surrounding landscape. The team of people managed by the RDM Dipen are lovely, the restaurant Skylix is so special! Love loved our dinning experience, specially acknowledgement to the Head Chef Sunil, the bartenders Rohin and Akash. I thank Om and his team in House keeping for looking after us. And the young man with a moustache by the pool (sorry to have forgot your name). Ladies is the Spa - Mimi and Lucy. We had such an amazing memorable stay, It did not start that way but the whole team turned it around to make it quite unforgettable. We were greeted by a lovely sitar player for breakfast every day, and welcomed by friendly faces all day. I can’t recommend this play highly enough! Thank-you so much N&H "

"Rooms very clean, Staff is very polite, Spa services are excellent. Overall very good destination with Family and Friends."

"Staff was not knowledgeable about what was required at the check-in and kept blaming Expedia for the goof ups. I arrived late night on the day of my check-in and had some senior citizens with me and they would not let us check-in bcos one of the 5 guests did not have Adhar card with them. I had my Drivers license, Passport copy and also my Pan card and they insisted they needed my Adhar card only and at that point we insisted that if they wanted anything specifically they should have listed that in the booking email which they did not and they were not cooperative and my all other guests had to suffer. Eventually I managed to wake my 83 year old father from his sleep close to midnight to get copy of my Adhar card. They blamed expedia for not giving us the right instructions all the time. Never staying here again. Definitely need explanation from Expedia why we had to go through this."

"Very poor surroundings Kitchen staff not trained; was handling food with bare hands Unclean dining area"

"Staff is very courteous & cooperative Service was excellent Room was spacious & clean."

"Mushroom was growing in the bath room."

"Rooms are clean and comfortable. "