"Food isn't good, very high in fat, carbs and sugar. No healthy options asides from salad which it doesn't really count.
They have a ton of staff but they aren't customer service focus more like out to lunch. Nobody greets you or even look at you, they avoid eye contact. Definitely didn't feel welcome.
Hotel itself it's fine and basi amenities need improvement and easier access to use them.
The safari drives are chaotic needs more planning and organization.
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"⭐⭐⭐⭐⭐ An Unforgettable Honeymoon – Made Exceptional by Sherly
Our honeymoon at The Palace of the Lost City was extraordinary, but what truly made it unforgettable was the incredible care and dedication of one staff member: Sherly.
From the moment we arrived she went far beyond what we expected. Knowing it was our honeymoon, she had our room beautifully prepared with romantic touches like rose petals and wine which made our stay feel incredibly special.
Before travelling, I had mentioned a very personal hope – that I might somehow reconnect with my nanny who cared for me when I lived here as a small child over 30 years ago. It felt like an impossible dream, yet Sherly quietly made it happen. She found her and arranged for us to meet, creating one of the most emotional and meaningful moments of my life.
Sherly continued to exceed expectations throughout our stay. When our hot air balloon trip was cancelled due to wind, she personally helped arrange the refund. When we realised we had accidentally booked our airport transfer for the wrong day, she immediately organised a new one and made sure we reached the airport in time.
Her warmth, kindness and calm professionalism made us feel completely looked after.
The Palace itself is magnificent, but staff like Sherly elevate the experience from wonderful to unforgettable. She is an outstanding ambassador for the hotel and truly deserves recognition.
We cannot wait to return!"
"Everything was very good. the staff were attentive and catered for your every need. The hotel has a good selection of restaurants and of course there is the casino. There is also a nice pool with a bar and a food oulet. The only gripe I did have was that the hot water was seldem more than tepid. I reported this on occassions but to no avail. A short walk away is a shopping mall with more eateries and shopping."
Yes, there are holiday rentals close to the most popular sights in Matlhagame, or you can select a more secluded option if you're looking for a relaxing stay.
What’s there to see and do in Matlhagame?
Explore the area and family-friendly sights such as The Valley of Waves, or get out into nature at a spot like Pilanesberg National Park. Sun City Casino and Steam Train Rides Stimela are a couple of places you'll find in the wider area.
What’s a holiday rental in Matlhagame like?
Holiday rentals are private properties where you can stay for a few weeks, or just a few days, in Matlhagame. Holiday rentals feature amenities like laundry facilities and kitchens to help you enjoy your stay. If you're concerned about a clean environment, holiday rentals can provide a sense of seclusion away from public hotel lifts and busy concierge desks while still allowing you the enjoyment of travel. You'll also get more space in a holiday rental than in a hotel, which is another reason why a holiday rental is an attractive choice for small groups.
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