Search Apartments in Matterdale

"We were only advised of the ongoing construction project after paying for the booking. Checking in was very poor and we had a long wait for the room to be ready. We were then advised the day after checking in that the room would only be made up during our stay upon request each day. As the room had virtually no facilities in terms of water, coffee, tea etc., the need to get the room made up was important. The breakfast room coffee machine was out of action for several days so were reduced to luke warm coffee from an urn, likely made a long time prior to the breakfast room opening. If we had booked a basic room we might have understood some of the issues but we had booked a premier room that we were advised by several staff was one of the best rooms in the hotel and had previously been used by Prince Charles! When checking out we were then advised of a daily guest parking fee for using the guest only parking! The hotel is very tired and in desperate need of the refurbishment project underway. Understandable but to advise guests of this after they have paid for the booking is simply not good practice. Wait until the refurbishment project is complete before making a booking."

"Would definitely recommend, and aim to stay again next year. Lovely hotel in beautiful surroundings - far enough away from the busy Lake District hotspots to make it a peaceful stay, yet close enough to everywhere you might want to visit! Beautiful garden and pond, with friendly ducks. Clean throughout with spacious room and bathroom, and a comfortable bed. Great breakfasts with lots of choice. Only little niggle - it would be an added bonus to be able to have a cappuccino or latte choice at breakfast :)"

"False fire alarm early Sunday morning. Minor inconvenience."

"We have stated here several times and once again everything was really good. Lovely hotel !"

"Basic hotel, somewhere to put head down for the night"

"Bath in room 231 we were stopping in was off the wall with a gap down the back of it, there was no parking available for ourselves and had to park in a public car park, breakfast and staff was great, the lift wasn’t working so elderly people struggled with all the stairs and the bed was not a king size it was 2 singles pushed together with a ridge between the mattresses"

"Breakfast was really good, beautiful hotel and spa. Only downside was that the bed was really uncomfortable!"

"Fab midweek break "

"My wife and I recently stayed here (April 28, 2026). The check-in process was quick and easy and the young lady checking me in was helpful and professional. The restaurant and 24-hour bar area near the check-in was filled with construction workers as was their vehicles (I have nothing against construction workers, I am just describing my experience). The downstairs area seemed dark and dingy and in need of a facelift. Upon receiving our room key, we proceeded to the third floor and opened our room. The flooring was vinyl laminate and the room was small. The flooring was extremely sticky as if alcohol or soda had been spilled. The floors had not been mopped or cleaned prior to our arrival. The bathroom door had a strip of black mold running along the bottom and the bathroom floor and shower area all ran together. I opted to leave the window open to try and let fresh air in since the room smelled of mold and was musky. What a mistake that was. I forgot the bar downstairs was open 24-hours. Throughout the night, men were heard arguing, fighting, and vomiting loudly non-stop. Then around 4am, the men decided to see who could bark like a dog the loudest. It sounded like a dog pound outside. My wife asked me why were there dogs fighting outside at 4am and I explained to her it was humans, not dogs. I the United States, we have a hotel chain called motel 6. If you want a cheap room with no amenities and probably not the cleanest, you go to motel 6. This is worse than motel 6."