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"Everything was great. Rooms were newly upgraded and nice. "

"I recently stayed at this hotel, and for the most part, my experience was excellent. Check-in was smooth, the staff throughout my stay were friendly and professional, and the overall atmosphere was very comfortable. Unfortunately, my good experience took a turn when it came time to retrieve my car from valet parking — which happens to be the only parking option at the hotel. After requesting my car, I waited quite a long time, checking with several employees and even speaking with a manager more than once. Eventually, I learned that my car key had been lost. It took over two hours of waiting and working with both the hotel manager and the valet department manager before a locksmith was called to make a replacement key. This unexpected delay caused me to leave much later than planned. I was trying to beat an incoming snowstorm at the summit but ended up getting caught in it, having to purchase tire chains and pay for installation and removal — all of which could have been avoided if my key had not been misplaced in the first place. I really appreciated how the managers ultimately helped resolve the issue, but the experience greatly affected my departure and travel plans. I hope the hotel reviews and improves its valet procedures so that this doesn’t happen to future guests."

"Won't stay here again. Advertised amenities are inaccurate. There is no pool. Front desk isn't that helpful for booking issues - they just direct you to Expedia. "

"Super friendly staff and very comfortable accommodations. Excellent restaurant and bar on the property and a 12 minute drive to Palisades Tahoe. Excellent stay! "

"Everything felt good and convenient"

"Beautiful property almost on the lake with private access. We had the cowboy romance room which is very spacious and comfortable. Great staff, breakfast delivered every morning to each cottage. Excellent deli and market right next to the property with amazing food and drinks. Restaurants nearby and tahoe city 5 min drive. All in all 10/10 property. Wish it was pet friendly. That’s the only downside. "

"Stayed here in late March and we got lucky that there was still a little bit of snow to go sledding. Our room was not cleaned very well. Dusty and sheets didn’t smell fresh. Outdoor pool can be upgraded. No chairs and lots of missing/broken tiles. "

"Amazing view, staff"