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"A great hotel. We were all the way at the top of a hill. Thankfully we are in shape that it was fine. But someone disabled or overweight would not be able to walk that. Tons of space at the pools. Food at the restaurants was very good. We loved it and got our exercise. "

"The beach was unobstructed; there was a day of rough waves and dangerous current, but no worning sign was posted on the beach "

"This is a perfect resort for our two and four-year-old! Everything was very clean, food was much better than we were expecting, the pool was clean and the slides were great for the kids! Two employees specifically, Sharon and Jackie were so great with our kids seeking them out and connecting with them each time we saw them. The ocean at the resort is pretty rough but the beach is pretty. Also only 10 minute walk to Mullet Bay which was mostly calmer. "

"Always a wonderful stay at the Flamingo. Front desk staff and mgt team are all awesome."

"Check in was bad. We waited until after 4 to get in room and they were still finishing cleaning our room at a bad location in the lower level. Elevator near the room is not working. The hotel is in a good location near Sonesta Hotel and Sunset bar in the Maho area."

"The hotel itself is in great condition and looks well maintained, which makes the experience even more disappointing. Unfortunately, the service is on the level of a hostel rather than a proper hotel. The staff give the impression that they’re doing you a favor instead of simply doing their job, which makes interactions frustrating. Room service is practically nonexistent. Our room was cleaned, but no fresh shampoo or shower gel was provided. After calling four times with no result, I had to go and pick it up myself. I also asked to speak with a manager and am still waiting for a callback — which honestly says everything about how things are handled here. Overall, the service is brutally bad and completely undermines what could have been a good stay."

"Very friendly staff. They went above and beyond. "

"The location is great, the host was great at communicating and available. The views was amazing.The listing did include the pool was heated but it wasn’t when we were there. I paid extra for romantic roses petals but no roses were in the room only some cheap heart shaped creations. The bathroom and towels need to be updated. "

"Room not ready, was brushed aside and waited two hours for room and I checked in at 5pm already enough time to have it cleaned. Finally got into room was 7pm! Garbage receptionist and old outdated hotel"