B&B in Metropolitan Borough of Sefton

"The property is a beautiful, yet old hotel with a rich history. However, my stay was not great. Front desk staff, if they’re there, act as if you’re an inconvenience - one gentleman was outrightly rude. I had questions about the train and opted to walk to the station and ask instead of risking another unpleasant interaction. Tap in bathroom broken, room not cleaned for the entirety of the stay. Could not reach the hotel by phone or email to let them know of my cancelled flight and late check in. Expedia had to intervene on my behalf and was told they would “try” to not mark me as a no show. Asked for a cab and was told after they sighed they “would try.” Really, really sub par customer service. Would not recommend. "

"Clean room and beautiful environment"

"Excellent location to town centre. Lovely modern hotel."

"I love staying here when we visit Liverpool. I can’t fault it, it’s friendly, clean, the rooms are spacious and bathroom too. Breakfast is fabulous, such a variety of hot and cold. The staff are so pleasant and welcoming. "

"Breakfast was lovely however, we were in the Elizabeth Suite which was urgently in need of updating and a good clean. The bed was horrendous, like sleeping on a brick. It would have been nice to have a coffee machine in the bar area for when the bar was closed in the mornings. Be warned, parking in horrendous when its busy. Had to park my vehicle well away from the hotel due to lack of spaces."

"All good. The room had a bathroom with assistive equipment. Not asked for. Difficult to use. Basin had no cold water to run a toothbrush under. Toilet was lower than normal. A very odd experience"

"Well worth the money, lovely breakfast lovely view of the beach"

"Lovely hotel everything what you needed was there for you."

"Very"