6/10 - Được
Brianna
Đi cùng bạn đồng hành
26/07/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ
As a Miami Hotel Reviewer….
Overall I’d give them a 6 out of 10.
Due to me having 4 issues during my check-in
As stated on the website, the front desk closes after 8pm, I just assumed nobody would be there physically after 8pm and there would be some type of virtual assistance if needed. NO
1. Upon check in I had an issue with the front gate, it took me 20 minutes to actually make the key work and it’s a MANUAL KEY. The gate has like a trick lock you have to jiggle, wiggle, shake it . That was very annoying to deal with. I called the front desk someone answers but I figured it out so we disconnected.
2. After working up a sweat I finally enter to my living space. The living room area/Lobby was nice , they left out little cakes which made me smile.
Entering my room it just didn’t wow me. Doesn’t resemble the pictures that much. A little catfish . Bed was nice, bathroom was clean and nice. Tv /remote did not work which ultimately ruined my stay.
3. I tried to reach out to front desk (although they answered me after 8pm) they stopped responding to me when I stated I had an issue with the tv. You would think for ppl coming out of town or getting off a late plane you’d have at least an 24 hr service of some sort to help with guest issues.
4. I didn’t even stay the night I ended up booking another hotel on the beach that was more comfortable and guest friendly . Sad part is they have a no refund policy which is sad because I couldn’t enjoy my room or the free breakfast.
Brianna
Lưu trú 1 đêm vào Tháng 7, 2025
