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"We had a lovely stay here for my sister's birthday. The staff left a birthday card and drinks vouchers which was a lovely surprise. The room was great and our meal in the restaurant was excellent, real care was taken with our dietary requirements."

"Very clean room, excellent breakfast. Lovely, lovely staff, very friendly and helpful. Nice to have our dog at breakfast. Reasonable checking in and checking out times and breakfast allocation time. Only thing that would have made it better would have been the temperature of the room! It was soooo hot. There was a fan in the wardrobe but it was still far too hot. Very unsettled first night as hardly slept at all. Worst night I’ve had in years which was a shame as we were away for the weekend. The first night was unsettled but the second night was hardly any sleep at all for both of us and my husband can sleep anywhere! Not sure what could have been done as the heating wasn’t on in the bathroom when we touched it? Beautiful hotel grounds to walk around and walk your dog. Excellent tea tray and welcome book. If I had to be constructive I’d say the room needed a table side lamp and the welcome folder requires a note saying to get a code from the desk to be able to get out of the grounds. I didn’t know the first time and the second time I forgot to ask again and on my way back in I asked at the reception desk and she explained it has to be changed regularly. I think if it was explained in the welcome folder I would have asked at the desk before walking to the gardens. Very well kept beautiful gardens for sure. I expected the room to be tired after reading reviews and I was pleasantly surprised. Such a shame our room was like a sauna otherwise it would have been a perfect stay. "

"We stayed in a refurbished room, The bathroom was lovely. All very clean. Lovely restaurant and lounge areas. Very nice spa "

"The Spa was superb - one of the best we’ve ever used. The distance between the car park and property was ok but for some people it may be a struggle depending on how much luggage they have + whether their apartment is on an upper floor ( no lifts )."

"Having stayed at this hotel approximately a dozen times it’s been the last few visits that I have to ask every evening for clean towels and coffee refills! They then still don’t give the room any attention! Light bulbs missing from bedside lights! Very basic maintenance and housekeeping!"

"A grand hotel with lovely views however whilst the public areas are rather splendid, some areas do look a little tired and in need of updating. This didn't detract from our stay though. Plentiful and varied breakfast and a great location"

"Hotel was nice, good premium feel but at a good price"

"The hotel was as leonardo hotels always are; clean, comfortable and well located. The highlight in this hotel were the amazing staff, particularly at breakfast. All of them worked tirelessly to make the area clean and well stocked, Kieran worked with a smile, Billie was energetic, extremely welcoming and was so friendly whilst Chris was our son’s star magician! He was not only working hard, as the others were, but made out son feel super special - showing him magic tricks and checking on him. We had already said that we would gladly stay here again but now, we want to come sooner purely to see the wonderful people that work there! Thank you all for an amazing stay."

"A great hotel, staff are friendly, trendy bar and rooms. Our room was immaculate. Loved the bar area, hotel in walking distance of the Barbican, shops and Royal Dockyard. "