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"Staff hard working but poorly managed. An empty wine glass was left on the floor in hallway outside our room. It stayed there three days. Manager could not locate a lost and found item poorly placed two tries. . A waitperson went out of her way to locate it. An example of poor management great staff. "

"VERY clean room, free parking, staff very friendly. Almost new after reno."

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"Nice Views!"

"The staff singed me in at 2am I was very gratefully!!"

"Staff not helpful"

"Checked in - no A/C in the room we were in. Moved down the hall to a 'cooler' room. That evening - temperatures in the high 70's - A/C did not work - like a sauna all night. Took a shower - NO towels in the room - partner had to go down to lobby to get. 2nd night -same room - provided with a box-fan - spent the night in a 'sauna' with hot air blowing around. Lots of interesting red ants crawling throughout the room - made it into our toothpaste! Well - at least the view was half-way decent"

"We booked the same day as our arrival and never received any information on how to check in — a small but telling detail. I called Jason and we were given the code, with not many apologies. We were in Suite 3 — worth noting for anyone booking: the photos on Hotels.com are of Suite 4. Suite 3 faces both the lake and the parking lot, so keep the blinds closed unless you're comfortable being part of the scenery. The stairway and balcony looked as though they hadn't been swept or cleaned since last season — possibly the season before. The A/C remote was missing, leaving us unable to turn off the cold air blowing directly over the bed. I called the assistance number twice with no answer, sent a text to Jason, and am still waiting. Needless to say, it made for an uncomfortable sleep. The floors were also dirty. The bathroom lighting is exceptionally poor, and the dark shower curtain makes it feel like you're showering in the dark — a bold design choice for a room that charges for comfort. Other than that, it was fine. But we wouldn't book here again based on the price-to-customer-service ratio — and the ratio was not flattering."

"Loved that the hotel has free EV charging. Spacious rooms that is well equipped. There is even a white noise machine! The only thing strange I think can be improved is a lot of light bulbs in the rooms are really white/cool. Would prefer to have warmer/yellow light."