2/10 - Tồi
Janice Lee
Đi cùng gia đình
31/07/2025
Không thích: Tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolute nightmare. My reservation was moved from Runaway Bay (no longer a Decameron property) to Decameron Montego Bay. Line long & moves slow for check-in. They couldn't find my reservation for half hour. Eventually registered at 3 but no room available until 5. Allowed on property but only 1 restaurant open with long line. They ran out of cheese, burger buns, and plates. Nobody came to explain what's going on or ETA for anything. Requested 2 beds, got only 1. Was told they have too many reservations with 3 & 4 people to get 2 persons 2 beds. Got only 1 room key, that's all they had available at the time. Phone in the room doesn't work. No elevator & no bell people in sight to take the bags upstairs to the room. The hotel no longer provides wash rags and gift shop did not have any available to buy. I had to go up a block to the supermarket to buy wash rags. No iron in the room, outlets don't work. The one the tv is plugged into works. If you need to charge 2 things you had to unplug the tv. Brochure said every room had shower & tub. Lies. My room had a section of a shower enclosure, no door. Every time we had a shower, floor towel got soaked. Several parties that take place off and on property nightly- shakes the windows, cacophony of sound and vibrations does not allow sleep before 2. Apologies but there's nothing they can do. Fully booked cannot move my room. The pool towel stand is nowhere near pool way at 1 end of property at the gym. They kept running out of things.
Janice Lee
Lưu trú 3 đêm vào Tháng 7, 2025