2/10 - Tồi
Robert
Khách đi công tác
28/08/2025
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
The property looks great in the lobby and outside. looks like the lobby was just refurbished.
The rooms is where this hotel needs to do some work. The carpet is stained the beds are dirty even the window blinds and the lampshades were dirty, like someone had dirty hands and wiped them on the furnature.
We arrived late from an all day drive and were just ready to go to sleep, we checked in and were given a room on the first floor. As soon as I opened the door I was hit with a horrible smell. we turned around and went to the front desk where the disk clerk (Suny) gave us another room key. we went to check the second room out and again it smell but not as bad. we contemplated staying but when. we were looking at the mattress for bed bugs we noticed that it had not been cleaned and there was food and a hair wrap between the headboard and the bed base.
I went back to the front desk and Suny decided to take us to two more rooms the first one again smelled horrible and the second one didn't smell so bad but when we got inside I pulled the sheets back and found body hair also there was trash in the bathroom trash can, this tells me that the room was not cleaned.
Suny was nice and said he could not refund my money but he will tell his manager, Dimple. We left and found another hotel.
The next day I called and spoke to Dimple who was very nice and I was told that my refund would be processed. Dimple was very apologetic which is good but not as good as a clean room.
Robert
Lưu trú 1 đêm vào Tháng 8, 2025
