"The woman that checked us in was super friendly! We went to old town Zurich for a few hours and when we came back our key did not work. There was someone different at the desk who told us it was locked because originally we were assigned a different room. She was rude and made it sound like it was our fault that our belongings were in that room. Even other guests were surprised. Front desk staff kindness is very important for guest experiences. I left my earbuds by accident and they claimed they were not found.
Room was clean, spacious enough and breakfast was great."
"The air conditioning not working. In room feeling hot, so we have to open the window sometime.
When we eat something after, we bin the bag or beer tins will come up more ant. Even room service cleaned the room after, they are still walking around the garbage can."