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"Incredible place, beautiful facilities and wonderful staff."

"This resort stands out as the premier budget-friendly option in the Cibao zone, particularly for families. While it offers high-end dining and exceptional staff service, the aging accommodations are a notable contrast to the high quality of the amenities. Key Highlights: Family & Kids: The resort excels with a dedicated kids' club featuring GPS safety trackers and a passionate staff. The water park and pool "bubble parties" are major highlights, though management should consider adding safety barriers on curved slides and a snack station near the gym area. Dining: Food quality is impressive for the price point. The buffet is well-organized, and the à la carte options—specifically the Greek and Rodizio restaurants—provide a high-end culinary experience. Amenities & Staff: The staff across all departments (drivers, servers, and entertainment) are supportive and professional. The beach at Portillo remains a top-tier feature for its calm, pristine waters. Areas for Improvement: The rooms are the primary drawback; they are functional (hot water and comfortable beds) but look dated and are prone to maintenance issues like AC leaks. Additionally, guests should be aware that on-site convenience stores carry high markups. Verdict: Highly recommended for families or groups seeking a cost-effective, high-service escape in Samaná, provided you prioritize amenities and location over modern room decor."

"Expedia is not updated for check in process. It is not Ganesh Hotel, it is village lodge. Regardless, we were redirected to the right place in village lodge and had the most amazing attentiveness and service by the owner, Caro, and our hostess, Luisa. Very beautiful beach loft in the middle of the jungle and 50 feet away from the most gorgeous secluded beach. Recommending this place to anyone who travels to Samaná. Not for people with disabilities or children."

"Très bel endroit pour déconnecter complètement!"

"Balcones del Caribe is a beautiful spot with an excellent location and easy access to the beach. The complex feels very safe, and the staff were always helpful when we needed general information. My only concerns were about the condition of the village: the back door didn’t have a proper lock, the bathroom door wasn’t closing well, and the safe box wasn’t working during our stay. Overall, it’s a lovely place with great potential—just needs a bit more attention to maintenance."

"A wonderful experience. The sense of community was great. Best breakfast I’ve ever had. "

"Me and my wife stayed here for one night.The place is very quiet, peaceful and romantic. The breakfast was very delicious. The fruit was top tier. Make sure you like cats because meow meow will be following you around. 😄"