Khách sạn Mount Prospect

"I was given a smoking room despite asking for a.non smoking one. There was terrible smell of smoking and smoke detector was missing. When I asked for a room change, that did not happen. When I chose to leave early, they never bothered to work with me to either refund or give me Bonvoy points. Terrible experience.."

"Clean room"

"Great location, clean, and a super breakfast!"

"Great hotel"

"clean room"

"We enjoyed out short stay at the Freehand in Chicago. We were originally placed in a room on the 17th floor. However, the air conditioning wasn't working so they quickly moved us to another quad room on the 4th floor. The space worked great for my family of 4 adults. We also enjoyed talking with Selma at the bar while watching World Cup games."

"Clean, new, and cozy stay in a great location."

"Skip this hotel. Their deadlocks do not work on ANY hotel doors and the staff is aware and still checking people in. They apologized and told me to use the latch. So unsafe. I got a full refund and booked elsewhere."

"I’m giving this place one star only because the location is excellent. Otherwise, I would not recommend staying here. First, our room was supposed to be non-smoking, but it smelled strongly of cigarette smoke. Second, the water pressure in the bathroom was terrible—the water was barely coming out, almost drop by drop. Finally, although the room was advertised as having a queen bed, it was squeezed between three walls with no space on one side. If the person sleeping against the wall needed to...

"A"

"Staff was amazing, we had a single king bed corner suite with a separate room that has a pull out bed from the couch. It was a perfect setup for us because the kids had their own little room with their own tv and everything. The pullout couch bed was very uncomfortable, but we kinda figured it wouldn't be the best in the first place so that was alright. The king bed was pretty good, no complaints there... What we disliked was that the room was not properly cleaned before us. They didn't vacuum,...

"Location was excellent, amenities were as expected, but showing some wear ("barn door" in our suite was difficult to slide). ICE not available on every floor. Had to request sheets and pillows for our pull-out sofa-sleeper, but staff was very helpful and provided quickly. Parking garage convieniently next door, and LaQuinta providing discount with in/out privledges was very much appreciated."

"We arrived at terminal 5, there is 1 pickup for the hotel on the airport, it is a journey to get there. Many hotels pick up at terminal 5, why dont they ? We weren given a room near the elevator, and the hallway noise seems to be quite prominent in the room. In addition, the room next door was a group of kids who were quite loud. The walls seem very thin, and everything next door could be heard. No food available for early morning departures. Restaurant opens at 7:00, starbucks at 06:30. Not a...

"Clean room. Great staff. Quick check in & out. Easy parking. "

"Staff was friendly and helpful"

"We stayed for 3 nights. the staff were nice, the restaurant &bar at the lobby was good. down side was the card key didn't work well for elevator, and on the check out day at 8:30am , a house keeper knocked the doorto ask about checking out. Luckily, I was awake and got dressed up , but it was unpleasant. Other than that, everything was good."

"Hotel was well situated"

"Located in a great spot. You can eat in or near by plenty of restaurants nearby. Staff very accommodating. Room very clean and comfortable. Cleaning staff was great and accommodating as well. First time there already recommend to friends and colleagues."