2/10 - Tồi
Kristin
05/10/2025
Không thích: Nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Unfortunately, our entire stay was difficult and frustrating as we were continually dealing with issues with our room and things being broken, concerns going unaddressed, and ultimately never having a room that was fully functional.
We checked in, and upon arrival, I asked if our preferences to be on a higher floor and away from the elevator were able to be honored. I was told that our room was going to be on the 2nd floor and would be the room closest to the elevator. I asked the person helping us if they could please put us somewhere that would be quieter, as requested when we booked many months ago. They said the hotel was “over booked” and that it would be difficult to find another room. Thankfully they did find another room on the 3rd floor, farther away from the elevator.
When we got to our room, it was very warm inside, so we turned on the air conditioner. The air conditioner was not operating and would shut off after a few seconds, making a loud noise. We also realized the WiFi was not working, nor was the refrigerator. We picked up the telephone to call down to the front desk and there was no dial tone and it did not work. We had to go back down to the front desk to ask for help with the broken items in our room. Someone came up and said they “reset” the air conditioner. It continued not to work. Another person came up to look at the phone and confirmed it wasn’t working and said he’d have to come back. These issues persisted
Kristin
Lưu trú 5 đêm vào Tháng 9, 2025
