2/10 - Tồi
Candice
Đi cùng thú cưng, Đi cùng gia đình
29/07/2025
I am complaining about everything. The pictures is the rooms did not match anything like what we stayed in. Payed for oceanfront view didn't get that, no towels, tp, no tv. No wifi. Lights didn't work fridge didn't work. Daily house keeping never happened. Asked for towels and tp multiple times.. never received them. Have disabled children that depend on wifi to keep them calm with disability tablet but didn't have. Which put them into melt down. Had other previous hotel guests personal hygiene items left in shower and bathroom. No ice in the ice machine. Pubic hairs on floor. Held captive due too couldn't afford to stay in another hotel. Drive 15 hours for family Vaca and couldn't enjoy it due to this. Made everyone irritable, unsafe feeling due to yelling outside or rooms late at night early morning, and sketchy looking people going in and out of multiple hotel rooms. Didn't look like they were staying in the hotel as customer. Lol was dirty green looking so never used it. Toilet keep over flowing in one of the rooms. Etc etci would like a refund because this made my trip with my family a lot less enjoyable and spent a lot of money that was saved up for a great time with my children and parents on my dad's birthday week. It was an experience they won't forget in a BAD WAY :(please refund my stay. I will never ever stay in this hotel again. Nor recommend it!!
Candice
Lưu trú 1 đêm vào Tháng 7, 2025