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"A beautiful room with fabulous aesthetic features and a wonderful city view. The room was cleaned daily with fresh laundry. The staff at reception and in the lobby area were attentive, brilliant, helpful and supportive throughout my stay. I also loved the 'sky bar' and excellent cocktails."

"This is probably the friendliest hotel I have ever stayed in. It wasn't because they felt they had to be nice but genuinely all just seemed to be lovely people who couldn't do enough for me. Without trying to sound trite, it really was nice to come back to every time as they all seemed so pleased to see you. I thought I would be late arriving, as there was an issue on the railway line from Da Nang, so I messaged the hotel. Unlike most places I contact, the reply came back almost straight away. They welcome I got when I arrived was so warm, and the property so beautiful, I immediately booked for an extra night and would happily have stayed forever. I had a spa with Su, which I think originally should have been 60 minutes. However it took as long as it needed to and rather than just being a set massage from the menu, it was entirely suited to my needs and I felt incredible after. The amazing manageress informed me at breakfast on my final day, that the railway line was again closed but she arranged a private car, that cost me less than the Grab I had to get on the way there. The driver did a detour via the spectacular Hai Van Pass and stopped at the top for me to admire the view at my own pace. I would love to back to this hotel or the other one they have. I even purchased a bottle of the scent you can smell throughout the hotel, to remind me of my stay."

"The Imperial had impeccable service - especially from Van Duc the doorman - and the location was great. Highly recommend staying here. The breakfast served as well was fantastic."

"Staff were lovely and couldn't do enough for us. Our room, whilst quite large, didn't have a window and the black furnishings weren't to our taste and also highlighted dust in, for example, slatted bathroom door. Breakfast was good. Location was excellent. Dinner not served in the hotel, but lots of excellent options close by."

"My main issue is there is so much noise coming from the karaoke in the 11 floor while we stay on the 10 floor. Even it stops around 10 pm, but 7-10 pm every night is such the largest nuisance we have"

"Hotel is super clean and staffs are very friendly and polite. I will bring my husband back to visit. "

"Clean Room-Exceptional staff-Beautiful Property -Great Location for getting to the sights and train with short taxi ride though just Ok for walking around due to traffic and limited sidewalk space. The staff was exceptional. Vy helped tremendously in assisting with logistics to maximize our limited time in Hue. Alice at the phenomenal buffet was very attentive and friendly through out our hours long feast:) Tranquil refreshing ( chilly at night) pool and lovely Saunas , steam and hot stone, within impeccably clean expansive shower area with helpful attendant. We wish we had more nights to enjoy our stop at Indochine Palace. "

"Room is clean but not maintained regularly, both locks at entrance and patio were broken. Breakfast is not good as expected, Location is superb."

"Breakfast was great. Staff was nice. Room was good although kinda expensive compared to all the other stays we had in Vietnam."