Khách sạn New Era

"Property was good location. Staff was great."

"I booked a trip six weeks in advance to go to Michigan- I was aware of the no refund policy. However over a month before the trip, I tried to cancel due to an illness/ hospitalization in my extended family. I tried cancelling and getting a refund, and the hotel wouldn’t refund with over a months advance notice. Even with the Expedia insurance, I would have had to provide medical records to prove a medical emergency, which wasn’t going to happen. DO NOT RESERVE FROM THIS ESTABLISHMENT. You...

"The room was very clean, as was the pool and hot tub. The staff were all very friendly and helpful. Nice place to stay!"

"Convenient location"

"Room was dirty, bug infested, staff was not friendly at all."

"Loved it"

"We had to leave and stay at a different hotel due to the unsanitary conditions at Whitehall Cottages. The bed had dirt and hair on the sheets and all around the mattress. There’s no staff on the property and the owner didn’t respond back until later in the evening after we were already checked in to a different hotel. When I asked for a refund I was told he couldn’t do it because we booked through Expedia…"

"Room Number Eleven: The photo of the room did NOT match reality. The ancient berber carpet smelled like an ashtray and was full of runs and holes. It looked as if someone had punched a hole through the bathroom door with their fist, which did not make us feel safe. One of the shower walls was actually linoleum flooring that had buckled with use and the base of the shower had two thick mats that we refused to step on. The dead stink bug in the plastic potted plant was the cherry on top. We...

"Very friendly staff, room was small and outdated."

"Kyle was very pleasant and helpful during check-in. I loved the location of the property and the room was clean. "

"Staff is amazing!!"

", it is so beautiful and cozy here, we thank you."