2/10 - Tồi
Paul
Đi cùng gia đình và trẻ nhỏ
19/03/2026
Thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
Không thích: Nhân viên & dịch vụ
The staff was rude and did not want to take care of my issue because I had booked the Expedia and paid a lesser rate. They made me wait from 4 pm to 7pm to get my room because they had an issue with making sure rooms were clean and ready … while at the same time putting others in their room as soon as they got to the desk. I was told they got their rooms because they had booked thru the hotel and also because many of them were platinum members !!! I would think twice before booking here. Nice hotel as far as cleanliness and asthetics . Also had to wait forever to valet. They use the parking garage to allow the public to park as well and when it’s full it’s full. The breakfast is one of the worst as well ! They ran out of milk, had little to no selection. Only had cinnamon raisin bagels, blueberry muffins, no toast, undercooked sausage, watery mush scrambled eggs . One type of juice,, and one type of cereal, when I asked they said they had not ordered enough food for busy day!!! Absolutely unacceptable. I could have had a better breakfast at a much cheaper hotel and actually have many times.. such a disappointment.. don’t waist your money. Stayed here before leaving on a cruise and now on cruise seeing that they have charged me again for my stay that I had paid in full upon booking !!!!! WOW!!!
Paul
Lưu trú 1 đêm vào Tháng 3, 2026