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DoubleTree by Hilton Metropolitan - New York City

5.0 star property

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Photo gallery for DoubleTree by Hilton Metropolitan - New York City

Exterior
Outdoor dining
Lobby
Interior
Premium bedding, in-room safe, desk, blackout curtains

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Pet-friendly
  • Breakfast available
  • Gym
  • Parking available

Room options

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includes taxes & fees
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About the area

Map
569 Lexington Ave, New York, NY, 10022

What's nearby

  • 5th Avenue - 6 min walk - 0.6 km
  • Grand Central Terminal - 8 min walk - 0.7 km
  • Rockefeller Center - 8 min walk - 0.7 km
  • Times Square - 13 min walk - 1.1 km
  • Broadway - 14 min walk - 1.3 km

Getting around

  • 51 St. Station - 1 min walk
  • Grand Central - 42 St. Station - 9 min walk
  • LaGuardia Airport (LGA) - 32 min drive

Restaurants

  • ‪Schnipper's Quality Kitchen - ‬1 min walk
  • ‪The Mill - ‬2 min walk
  • ‪Lexington Market - Bars & Eateries - ‬1 min walk
  • ‪Panda Express - ‬2 min walk
  • ‪McDonald's - ‬2 min walk

About this property

DoubleTree by Hilton Metropolitan - New York City

Luxury inn near 5th Avenue
A short walk from Grand Central Terminal and Rockefeller Center, DoubleTree by Hilton Metropolitan - New York City provides a hair salon, dry cleaning/laundry services and a bar. In addition to a 24-hour gym and a business centre, guests can connect to in-room WiFi (surcharge).
You'll also enjoy the following perks during your stay:
  • Limo/town car service, buffet breakfast (surcharge) and valet parking (surcharge)
  • Express check-out, express check-in and luggage storage
  • 12 meeting rooms, a banquet hall and a 24-hour front desk
Room features
All 764 rooms include comforts such as premium bedding and laptop-compatible safes, as well as perks such as air conditioning and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/bath combinations and free toiletries
  • 37-inch HDTVs with cable channels
  • Daily housekeeping, desks and phones

Languages

English, Filipino, French, Hebrew, Hindi, Serbian, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per night); wired internet (surcharge)

Parking and transport

  • Limo/town car service
  • Parking on site (USD 55 per night)
  • Valet parking on site (USD 65 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 11:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; USD 20 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Met Bar
  • Met Grill

Things to do

  • 24-hour gym

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 12 meeting rooms
  • 12,000 square feet of conference space
  • Business centre

Spa

  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 20 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 1961
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch HDTV with cable channels
  • Pay films

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 100, per pet, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Up to 27 kg per pet
Restrictions apply; for more information contact the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.00 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 20 per person
  • Fee for in-room wireless Internet: USD 14.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 14.95 (rates may vary)
  • Self-parking fee: USD 55 per night
  • Valet parking fee: USD 65 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

DoubleTree Hilton Metropolitan New York City Hotel
DoubleTree Hilton Metropolitan Hotel New York City
DoubleTree Hilton Metropolitan New York City
DoubleTree Hilton New York City
DoubleTree Metropolitan
DoubleTree Metropolitan Hilton
DoubleTree Metropolitan New York City
DoubleTree New York City Metropolitan
Hilton DoubleTree Metropolitan
Hilton Metropolitan New York City
DoubleTree Hilton Metropolitan Hotel
DoubleTree by Hilton Metropolitan New York City
DoubleTree by Hilton Metropolitan - New York City Hotel
DoubleTree by Hilton Metropolitan - New York City New York
DoubleTree by Hilton Metropolitan - New York City Hotel New York

Frequently asked questions

Is DoubleTree by Hilton Metropolitan - New York City pet-friendly?

Yes, this inn allows pets with a maximum weight of up to 27 kg per pet. There's a deposit of USD 100 per stay and a fee of USD 100 per pet, per stay. Service animals are exempt from fees.

How much is parking at DoubleTree by Hilton Metropolitan - New York City?

Self-parking is available for USD 55 per night. Valet parking is available for USD 65 per day.

What time is check-in at DoubleTree by Hilton Metropolitan - New York City?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at DoubleTree by Hilton Metropolitan - New York City?

Checkout is at noon.

Where is DoubleTree by Hilton Metropolitan - New York City located?

Located in Manhattan, this luxury inn is within a 15-minute walk of 5th Avenue, Radio City Music Hall and Grand Central Terminal. Rockefeller Center and Museum of Modern Art are also within 15 minutes. 51 St. Station is only a 2-minute walk and Lexington Av.-53 St. Station is 3 minutes.

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DoubleTree by Hilton Metropolitan - New York City Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 277 out of 1003 reviews
Rating 8 - Good. 348 out of 1003 reviews
Rating 6 - Okay. 170 out of 1003 reviews
Rating 4 - Poor. 95 out of 1003 reviews
Rating 2 - Terrible. 113 out of 1003 reviews

7.8/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

3.8/10

Eco-friendliness

Reviews

2/10

The property closed and didn’t let anyone know
Stayed 3 nights in Jan 2022

10/10

Sehr sauber und hochwertig zum kleinen Preis
Stayed 5 nights in Jan 2022

2/10

The property is closed when we arrived. We waited outside the hotel, freezing cold
Stayed 2 nights in Jan 2022

2/10

Stayed 2 nights in Jan 2022

2/10

They cancelled our booking a week before our stay and haven't refunded us
Stayed 2 nights in Dec 2021

2/10

I didn't like nothing because they closed 😞
Stayed 4 nights in Dec 2021

2/10

The hotel was closed which caused all sorts of issues for us snd your employees never updated your system to reflect our relocation
Stayed 2 nights in Dec 2021

2/10

The property was closed and doors were locked upon arrival at the front door of the hotel. Calls to the hotel were not answered. Representatives at Travelocity appeared unaware that hotel was closed when contacted.
Stayed 3 nights in Nov 2021

10/10

Apesar que no abrieron el hotel fueron responsables al darme otro estadia
Stayed 3 nights in Oct 2021

2/10

Hotel was locked with lights off. Could not check in. Had to sleep outside hotel entrance.
Stayed 3 nights in Nov 2021

8/10

The hotel was nice and comfortable, however, the building was older and although the room was accessible, it was extremely challenging to get down the hall ways and into and out ofbthe elevator with the hallways being narrow. Just barely wide enough for a wheelchair or scooter.
Stayed 1 night in Nov 2021

2/10

Stayed 1 night in Nov 2021

10/10

Stayed 4 nights in Oct 2021

8/10

Stayed 2 nights in Oct 2021

4/10

We actually stayed at The Stewart. Double tree was not available. Room was old, wall paper pealing off, stained carpet, stained bathroom tiles, bedding was stained and no one had vacuumed under the beds in months. Tv didn’t work. Would not stay there again or recommend.
Stayed 4 nights in Oct 2021

2/10

Stayed 3 nights in Oct 2021

2/10

Stayed 4 nights in Oct 2021

2/10

We were boarding a plane only learn the hotel was completely shut down. No advance notice and no rebooking until we reach out to Expedia who did a great job
Stayed 2 nights in Oct 2021

2/10

Stayed 1 night in Oct 2021

2/10

Stayed 2 nights in Oct 2021

10/10

We’ve been transferred an another hotel, Stewart Hotel, the staff was awesome, very friendly and helpful. The location is amazing but the rooms they need to watch more the cleaning. We are very happy for our staying.
Stayed 3 nights in Oct 2021

2/10

Stayed 1 night in Oct 2021

2/10

Stayed 4 nights in Oct 2021

2/10

Unfortunately this hotel was temporarily suspended and failed to notify me. I Arrived at the hotel to find out it was closed. No email, text or call was given prior to my arrival.
Stayed 1 night in Oct 2021

2/10

The whole experience could not have been any worse. The hotel and hotels.com sold us rooms when the hotel has been closed for 18 months. Both together were fraudulent in their dealing and cheating us. we stood in front of the hotel with our bags and no place to go. They did not make any effort to help us find another hotel. In return for all our problems all they want to give us another voucher for hotels.com. Why would I ever want to use such a company again. I have no faith in such a bad operation of double tree hotel and hotels.com who together let it happen and sold us a rooms to us and our friends. In my opinion I have never be treated worse and I am going to report this to Attorney general and better business bureau so this does not happen to anyone else.
Stayed 2 nights in Oct 2021