2/10 - Tồi
Vittoria
Đi cùng gia đình và trẻ nhỏ
23/06/2024
Appalling service - customer service is non existent at the front desk.
Checked into a room that was covered in thick dust, no working fridge, leaking bathroom sink as in floor was covered in water when the sink was turned on. Moved room the next day. Room still covered in dust, and no working air conditioner for 2 days. Promised a room move and then later told they were sold out. The communication between departments was extremely poorly.
Hospitality is about superior customer service - that doesn’t exist at this place. We left early due to the discomfort that came with no AC and the lack of communication OR consideration. No plans of returning or referring.
Only shout out is to Miss Angela in housekeeping - most amazing personality with our little family, and the best thing the hotel has to offer. Too bad she probably doesn’t get enough accolades or recognition. Do better Lexington!
Vittoria
Lưu trú 3 đêm vào Tháng 6, 2024