Khách sạn Newgate Street

"The staff provided 1st class customer service. Though the room was small the service made up for it. Every morning I stopped in the lobby to get a latte by the third day they remembered my order and had it ready my daughter got tea in the morning. They also gave us little cookies and once in awhile they were so nice to remember my daughter liked oranges and gave her one in the morning. The evenings we joined them for the wine and cheese which was fantastic we are not big wine drinkers so we...

"Wasn’t told when booking that you have to pre book the pool for 30 minute slots. Was fully booked up. No flexibility. Spa weekend ruined. Cleaning carts in the corridor when checking in. Not a great experience."

"Location and everything around is very beautiful"

"This was a great location hotel however I had some road noise and the air con was very loud. Also no kettle in room. This was listed however I didn’t notice it at booking. "

"Great staff."

"The staff are super helpful. The room is clean and tidy. "

"The location of the property is great but the rooms are not good. The room was dusty and had a strange smell. The conditioner was missing in my room. There are water refill stations outside near the elevator which took forever to refill. For a 4 star hotel they charge to use an umbrella, which no other hotels do. The hotel is not worth the price "

"Schönes Zimmer, hilfbereites Personal, vielfältiges Frühstück. Sehr gute Lage sehr nah an der Themse auf der anderen Flussseite zum Parlament. Gut zu erreichen via U-Bahn."

"Très bel hôtel avec de belles prestations. Le petit déjeuner était un peu décevant malgré l'énorme choix."

"Great location to theatres, shops, restaurants and local places like Oxford Circus, Covent Garden and Trafalgar Square. The staff are helpful and friendly. Room is quiet but needs a bit of maintenance and repair."

"Excelente location "

"Overall service was good but staff attitude was average and the aircon in the room did not work. It was a warm day and the aircon did not work at all and we had to change rooms."

"Buen servicio pero estan remodelando y se encendierin las alarmas de incendio"

"Staff were very pleasant and entrance and hallways were very clean. The beds were very comfortable and had a lovely sleep. A few downsides too mention are: I ordered room with city view only to recieve a room that was on the first floor and overlooked the tube train tracks coming from Kensington high street tube station. Floor was stained and doors unlocked to next room which felt unsafe. We complained at reception who resolved our issue and moved us to another room on the 8th floor and finally...

"Perfect stay for my four day solo trip in London. The hotel is conveniently located near public transportation, a grocery store, shops, dining and walkable distance from various London sites. The staff was helpful and pleasant and my stay couldn't have been more perfect. Will definitely book here on my next trip back to London."

"Friendly and very accommodating"

"Amazing location in central London. Hotel was clean and staff extremely friendly and accommodating. I definitely will be back. "

"Tolle Lage"

"Clean room. Friendly staff. Great location. "

"Excellent location for the venue I was attending, the bed was super comfortable, loved my room "