6/10 Okay
Rachel
Travelled with partner
16 Jun 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
We stayed for 3 nights and had a King Room looking over the River Thames and the London Eye. The outlook was great and the position of the Hotel was fabulous for looking around the embankment and Westminster areas.
However, we don't think it is a 5 star property. On our way back to NZ we stopped over in Doha and stayed in a 5 star Hotel - it was exactly what you would have expected for 5 star.
The Royal Horseguard Hotel needs some refurbishment. The plumbing made a painful gurgling noise, the cabinet that contained the fridge squeaked each time you opened it and then one of the downlights fell out while we were in the room. The shower curtain was dangling on. It was not what we expected for the 5 star rating, which was a little disappointing as we were looking forward to a lovely Hotel at the end of our UK trip. I think each room needs to be carefully checked out in between stays to ensure everything is in the best condition it can be.
Rachel
Stayed 3 nights in May 2024