6/10 - Được
Rosella
Đi cùng bạn đồng hành
20/08/2025
Thích: Sạch sẽ
Không thích: Nhân viên & dịch vụ
OceanCliff is a beautiful property with stunning views of the Newport Bridge—that’s the highlight. Unfortunately, the rest of the experience fell short. Our Queen room was very basic, reminiscent of a college dorm, and located directly above the kitchen. By 7 AM, loud music coming from the kitchen made it impossible to sleep in.
We also had a poor experience at the on-site restaurant. After a polite greeting, the hostess Rae seemed annoyed with us for no reason. Though we asked to sit outside on a beautiful, empty evening at 5 PM, we were told the tables were reserved. Eventually, we were moved outside, but when we left around 6:30, the outdoor tables were still unoccupied—clearly, they were never actually reserved.
To top it off, one of us got food poisoning. And at checkout, no one even asked how our stay was—which is usually standard. It just reinforced the feeling that OceanCliff doesn’t care about guest experience.
Between the rude service, early morning noise, and questionable food, we won’t be returning. A pretty view isn’t enough to make up for poor hospitality.
Rosella
Lưu trú 1 đêm vào Tháng 8, 2025
