6/10 - Được
Giancarlo, Calgary
14/04/2026
Không thích: Tiện nghi, dịch vụ
The Falls view from our room on the 12th floor exceeded expectations. The room itself was below expectations. Waking up to the view and seeing the Falls lit up at night was excellent. We chose this hotel specifically for the view and the ability to combine an on site gym and pool as part of a complete hotel experience. Unfortunately, the fitness room was not usable for the entire stay. The main equipment had an out of order sign from day one through the duration of our stay. An off site gym was offered and was actually very good, but it is not the same experience. Having to go to the front desk each time, coordinate access, and leave the property disrupted the flow of the stay and removed the ability to easily combine a workout with a swim.
Other issues added up:
• Housekeeping only available on request
• Very basic bathroom and overall room condition
• Low water pressure
• Construction during the stay not forewarned
• Lobby not inviting with limited comfortable seating
• Coffee available 24/7 but very low quality, closer to instant than fresh
There was also a mandatory $50.67 resort fee charged at the property. Having already paid for the stay in full in advance, this felt like an unexpected additional charge at checkout rather than part of the upfront price.
Overall, great view but the rest did not match expectations or as advertised.
Giancarlo
Lưu trú 3 đêm vào Tháng 4, 2026
