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"My rating is partially on my stay but more so the staff experience. Background: I have always wanted to visit this property. I am from the West Coast in California and it is a long journey to get there upon arrival. The grounds are absolutely beautiful. It is everything that I wanted in terms of a retreat and a place to really have a sense of peace. Unfortunately, there were two events that happened in rapid succession and I was not happy or enthused at all. Rather than go into the details of what transpired, I would like to go more in depth into their response. We all make mistakes, however, what I found very refreshing was that one, they not only owned up to both incidents, but two, they made every conceivable effort to atone for them. That level of honesty and urgency is ultimately why I would visit this resort again. That level of dignity and respect is very much appreciated and it was because of that that I was able to enjoy the rest of my time there."

"Good food, good room, good base to explore the island"

"The staff is amazing. Best staff I’ve ever had at a spa stay. The food is amazing, facilities are great, surrounding area is out of this world."

"The staff is very friendly and accommodating. The breakfast selection is incredible. "

"The view was absolutely incredible. The staff — especially the man at the front desk — was extremely attentive, professional, and cheerful. The hotel itself was just amazing. The view from the room at the back was breathtaking. What I liked less was that the mattress was, for me, way too firm — or maybe just old and worn out."