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Holiday Inn Express & Suites Norfolk by IHG

2.5 star property
Hotel in Norfolk with free breakfast and fitness centre

Choose dates to view prices

Photo gallery for Holiday Inn Express & Suites Norfolk by IHG

Free buffet breakfast
Exterior
In-room safe, desk, iron/ironing board, free WiFi
Exterior
Exterior
Holiday Inn Express & Suites Norfolk offers a peaceful rural retreat. Enjoy a breakfast buffet, relax in the spa tub, or stay fit at the gym. Free WiFi keeps you connected, and the multilingual staff receives consistent praise from guests.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Housekeeping
  • Gym
  • Laundry
The current price is 4.104.984 ₫
4.779.740 ₫ total
includes taxes & fees
4 Nov - 5 Nov

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Transfer Shower)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible, Non Smoking (Mobility Transfer Shower)

7.4 out of 10
Good
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Rainfall showerhead
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm, Accessible Tub)

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Rainfall showerhead
Designer toiletries
  • Sleeps 6
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed, Accessible (Comm, Accessible Tub)

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Rainfall showerhead
Designer toiletries
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Comm)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds, Accessible (Comm)

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Rainfall showerhead
Designer toiletries
  • Sleeps 4
  • 2 Queen Beds

Standard Room

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Rainfall showerhead
Designer toiletries
  • Sleeps 2
  • 1 Single Bed

Room (Specialty)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Rainfall showerhead
Designer toiletries
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Queen Beds (Bath Shower Combination)

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 2 Queen Beds (Bath Shower Combination)

10.0 out of 10
Exceptional
(13 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Rainfall showerhead
Designer toiletries
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed with Sofa bed

In-room safe, desk, iron/ironing board, free WiFi

Standard Room, 1 King Bed with Sofa bed

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed (Extra Floor Space)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 King Bed with Sofa bed (Extra Floor Space)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Sofa bed
Hairdryer
Private bathroom
Rainfall showerhead
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom (Living Area)

In-room safe, desk, iron/ironing board, free WiFi

Suite, 1 Bedroom (Living Area)

10.0 out of 10
Exceptional
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
Fridge
Flat-screen TV
Hairdryer
Private bathroom
Rainfall showerhead
Designer toiletries
  • Sleeps 6
  • 2 King Beds
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About the area

Map
920 S 20th St, Norfolk, NE, 68701

What's nearby

  • Sunset Plaza Mall - 10 min walk - 0.9 km
  • Skyview Park - 2 min drive - 1.8 km
  • Norfolk Arts Center - 3 min drive - 2.8 km
  • AquaVenture - 4 min drive - 3.2 km
  • Fair Play Public Golf Course - 11 min drive - 11.2 km

Getting around

  • Omaha, NE (OMA-Eppley Field) - 137 min drive

Restaurants

  • ‪Love's Travel Stop - ‬3 min drive
  • ‪Casey's - ‬15 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Raising Cane's Chicken Fingers - ‬17 min walk
  • ‪Big Red Keno - ‬9 min walk

About this property

Holiday Inn Express & Suites Norfolk by IHG

Hotel in a rural location
At Holiday Inn Express & Suites Norfolk by IHG, you can look forward to a free breakfast buffet, an arcade/games room and a library. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), and guests can find other amenities, such as dry cleaning/laundry services and a gym.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking
  • A 24-hour front desk, a front desk safe and smoke-free property
  • A billiards/pool table, meeting rooms and free newspapers
  • Guest reviews speak highly of the helpful staff
Room features
All 86 rooms offer comforts such as air conditioning, as well as perks such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and designer toiletries
  • 40-inch flat-screen TVs with premium channels
  • Wardrobes/cupboards, fridges and microwaves

Similar properties

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Norfolk Lodge & Suites, an Ascend Collection Hotel

  • Pool
  • Hot tub
  • Breakfast included
  • Parking included
9.4 out of 10, Exceptional, 638 reviews
The price is 3.858.422 ₫
4.340.724 ₫ total
includes taxes & fees
1 Dec - 2 Dec
Norfolk Lodge & Suites, an Ascend Collection Hotel

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Hot tub
  • Indoor pool
  • Library

Family friendly

  • Arcade/game room
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 5 AM to 11 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Norfolk
Holiday Inn Express Norfolk
Norfolk Holiday Inn Express
Holiday Inn Express Norfolk Hotel

Frequently asked questions

Does Holiday Inn Express & Suites Norfolk by IHG have a pool?

Yes, this property has an indoor pool. Pool access is from 5 AM to 11 PM.

How much does it cost to stay at Holiday Inn Express & Suites Norfolk by IHG?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at Holiday Inn Express & Suites Norfolk by IHG on 4 Nov 2025 start from 4.104.984 ₫, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Express & Suites Norfolk by IHG pet-friendly?

No, pets are not allowed at this property.

How much is parking at Holiday Inn Express & Suites Norfolk by IHG?

Self-parking is free at this property.

What time is check-in at Holiday Inn Express & Suites Norfolk by IHG?

Check-in begins at 3 PM. After-hours check-in is not available.

What time is check-out at Holiday Inn Express & Suites Norfolk by IHG?

Checkout is at 11 AM.

Where is Holiday Inn Express & Suites Norfolk by IHG located?

Situated in a rural location, this hotel is within 1 mile (2 km) of Sunset Plaza Mall, Bank Memorial Park and Faith Regional Health Services - East Campus. Central Park and Ta-Ha-Zouka Park are also within 2 miles (3 km).

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Reviews

Holiday Inn Express & Suites Norfolk by IHG Reviews

9.4

Exceptional

9.6

Cleanliness

9.0

Location

9.6

Staff & service

9.4

Eco-friendliness

9.6

Property conditions & facilities
Rating 10 - Excellent. 302 out of 391 reviews
Rating 8 - Good. 64 out of 391 reviews
Rating 6 - Okay. 12 out of 391 reviews
Rating 4 - Poor. 10 out of 391 reviews
Rating 2 - Terrible. 3 out of 391 reviews

Reviews

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was great and my room was very clean!
Stayed 1 night in Oct 2025

10/10 Excellent

Donna

Liked: Amenities
Very nice property and the staff are friendly and helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
I had knee replacement and stayed here nite before and after. The staff as so helpful and caring. It was a nice clean place and suited our every need.
Stayed 2 nights in Oct 2025

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel. Great friendly staff.
Stayed 1 night in Jul 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay no complaints would definitely stay again
Stayed 1 night in Mar 2025

4/10 Poor

Sarah

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Bad breakfast. Very limited selections.
Stayed 4 nights in Aug 2025

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Baylee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean!
Stayed 1 night in May 2025

10/10 Excellent

Donald D

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location
Stayed 2 nights in Nov 2023

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly! Very clean facility! Really enjoyed our stay!
Stayed 1 night in Aug 2022

10/10 Excellent

janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best in the city

Best in the city!
Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and clean. Staff was very helpful.
Stayed 3 nights in Jul 2023

8/10 Good

Annette

Liked: Cleanliness, staff & service, property conditions & facilities
Close to everything
Stayed 1 night in Nov 2023

10/10 Excellent

HENRY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff . Very clean
Stayed 1 night in Aug 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is fantastic particularly if the goal is to be near highly useful shopping, highways that are within minutes of the hotel and where not wasting time is helpful. The Holiday Inn Express and Suites are a known, high-quality entity in that the facilities are always attractive, well laid out, generally include breakfast and often have the highest number of desirable features and amenities. The staff are always professional and eager to help and the policies are generally at least as reasonable as any other choice for travellers.
Stayed 2 nights in Jun 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Sep 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Well kept, along with extremely nice staff. Bed was comfortable, room was clean and ac worked well. Nice hot breakfast. Pool & jacuzzi was nice. Washer and dryers $1.25 to wash & $1.50 to dry. Fitness center and business center as well.
Stayed 1 night in Jul 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean and with nice amenities. King size with sofa bed is what I chose. Room to do yoga in my room and a hot tub with pool in the first floor as well. Very comfortable. A couple hours from Omaha.

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub could be a couple degrees cooler. Everything else was perfect. Staff was very nice.
Stayed 2 nights in Aug 2022

10/10 Excellent

Devon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long review questions
Stayed 1 night in Jul 2022

10/10 Excellent

Brett

Liked: Amenities, property conditions & facilities
The room was everything we wanted. Dark so we cause sleep and stay asleep. Room and bed were comfortable and the air did not kick on and off all night. Different pillow options so I got what I like and my husband got the find he likes. We didn’t have breakfast so I don’t know how it was. We were happy with our stay
Stayed 1 night in Aug 2022

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Only reason I didn't give 5 stars is petty, but breakfast buffet was weak. Coffee was flavorless (I drink it straight black) eggs were very watery and flavorless, cinnamon rolls (which are usually awesome) were hard/crusty and it you took the kids off the other ones they were wet/mushy. Staff however were awesome, rooms clean but bathroom could have been cleaned better, but they were quiet(maybe because we were at end of hall) but when we checked in, the gentleman asked if we were rewards members, told him no, he asked if he could sign us up, told him sure and he did it all for me! Checking out the next am, and staff was great as well. Probably would find a different place if we didn't need this based on price... 214 for 1 night was steep, maybe that's the new normal, don't know. I liked how there was a safe in the room, even though we didn't need it, and a Keurig, microwave, and fridge as well!
Stayed 1 night in Dec 2024

10/10 Excellent

CK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Slippery shower, careful using shower

Our stay was excellent. Our only issue was I think the room cleaner forgot to come back and finish cleaning our room before they left. The toilet still had cleaner in it and the shower was extremely slick. So slick that we had a fall the first time getting in from extreme slickness. After that we placed a towel on the floor of the shower to prevent falling. Breakfast was amazing. Pool area was nice and inviting. Pool had plenty of towels. Our room only had 3 bath towels for 6 of use. Not sure why.
Stayed 2 nights in Jul 2022

10/10 Excellent

Kristi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Oct 2025

10/10 Excellent

Tyler

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Sep 2025