Search Hotels Near Northwell Health Headquarters, New Hyde Park

"After 150 years in operation, you’d expect this hotel to have mastered hospitality. It hasn’t. As an Expedia Platinum member with 40+ stays this year across top hotels in NY, LA, Miami, and Europe, I understand the difference between policy and service. This property fails on the latter. My fiancée arrived ahead of me for check-in. The hotel called me to verify her identity, which I confirmed immediately. Despite that, they still refused to check her in, leaving her waiting in the lobby for nearly two hours. No urgency, no courtesy, no effort to recover, despite a time-sensitive schedule for a VIP event at UBS Arena. The next morning didn’t improve. I requested a late checkout to have breakfast on property. After a 20-minute discussion with a manager, they granted a minimal extension but failed to mention breakfast ends at 10am. We arrived expecting service, only to be turned away and left waiting for lunch. That’s not a minor oversight, it’s a lack of operational awareness. For a hotel that leans on a 150-year legacy, the service feels rigid and disconnected. At every stage, there was an opportunity to elevate the experience—and it was missed."

"There wasn’t any variety in breakfast menu from day to day, the same selections every day. There was only one elevator functioning, the second one was out of order, we had to wait a long time to get on especially during breakfast time. The water in the shower did not drain properly. I had to request extra sheets for the pull out sofa and they asked me to come down and get it. I requested for the room to be cleaned and they didn’t clean it."

"Parking was adequate, staff was helpful and friendly. "

"The manager at the front desk on Saturday when you were short staffed and rooms weren’t ready was impressively professional and handled the angry crowd with grace and respect She is a valued employee who went above and beyond"

"Building felt out of date and upkeep was lacking. Cleanliness acceptable"

"Pretty dated and not that clean."

"Dinner was very good- and more than I could eat-or expected. Breakfast was also very good. Staff was friendly and helpful. Everything was clean. Nice place to stay."

"Staff excellent and responsive. Breakfast was excellent. Parking is fine. Cleanliness was great."

"We enjoyed our stay. The rooms were very nice and the staff was wonderful. The town itself was very walkable."