Khách sạn Tây Bắc Chicago

"I expected the resort to look better than what we saw on arrival. Staff professional. We were disappointed in the room upon entering. The carpet was old, patio was not well kept, the view was not a good view of the golf course (south elevator room 903) and when I went to take a shower I saw dried snot on the wall! Completely grossed me out. I could not take another shower and thank God we only booked one night! Will not return."

"Hotel was not bad, room was clean. However, when we got to the hotel there were not lights on the outside everything was dark. And we have to wait until someone comes to open the door for us. "

"Very well maintained, clean rooms. Breakfast was about the best I’ve had at any similar hotel. TV in room was very modern with many connection options. I would definitely return. "

"When we first arrived and we checked in, I had to use a credit card to pay, even though I produced a receipt showing that I paid already through Expedia’s app. The next morning I went down to talk to The front desk and they told me that Expedia didn’t pay them and they were charging me again. I finally got that squared away with Expedia. Hopefully I will check my credit card today to make sure I’ve been refunded. As far as the room goes, it was OK. The maid service was horrible. They did...

"This hotel was in a convenient place for where we needed to be. It was sufficient for our needs, but not spectacular. The treadmill was broken. Breakfast was pretty good, but the sausage was not warm on either morning of our stay. The bed was comfortable."

"Good"

"Good breakfast, very clean, great location!"

"The room is spacious and clean. The pool and hot tub is very nice. The only thing is that there was a wedding every night during our stay and we could not sleep because of the loud sound. "

"Definitely worked well"

"Hot tub was not working properly "

"best break fast ever todo muy rico el mejor"

"Excellent breakfast. We loved the waffle machines. "

"Very clean room, property seems like new, staff was very friendly "

"The check in staff was very helpful "

"Staff was not helpful at all, rooms are not restocked with towels daily. Asked for towels from room service and she said she couldn’t give me any even though she had a cart full of them. Front desk was not helpful either! Pretty basic hospitality request. "

"The elevator is a little sketchy but the room was comfortable and the staff was helpful and nice "

"I accidentally spilled some water while I was watering my pets, I used a washcloth to wipe it up and it came up just filthy. I don’t think they washed the floors."

"Cute place with very easy to connect with owners, right by great shops and restaurants and along the river. "

"Staff friendly, amazing breakfast!! Breakfast lady gena was very kind. Pool was good! Nice view of mall. Baby friendly but bring own baby bed. "

"Good "