2/10 Terrible
Bethany
22 Oct 2023
Disliked: Amenities, property conditions & facilities
Bethany
Stayed 7 nights in Oct 2023
Mantis EPIC Hotel & Suites
4.0 star property
Guests can choose between lounging at the sunny pool or indulging in rejuvenating spa treatments at this relaxation-focused retreat
Choose dates to view prices
Photo gallery for Mantis EPIC Hotel & Suites
Mantis EPIC Hotel & Suites offers a peaceful escape with a poolside bar and kids' meals. Enjoy sun loungers by the outdoor pool or aromatherapy at the spa. Free WiFi, supervised childcare, and access to a nearby outdoor tennis court ensure a complete recharge.
Reviews
8.48.4 out of 10
Very good
Popular amenities
- Pool
- Spa
- Parking included
- Free Wi-Fi
- Restaurant
- Air-conditioning
Room options
Check availability for these dates
Available filters for rooms
Showing 7 of 7 rooms
View all photos for Superior Room
Superior Room
Highlights
Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
- Sleeps 4
- 1 King Bed
View all photos for Standard Room
Standard Room
Highlights
Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
- Sleeps 3
- 1 King Bed
View all photos for Standard Suite
Standard Suite
Highlights
Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
- Sleeps 2
- 1 King Bed
View all photos for Superior Suite
Superior Suite
Highlights
Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
- Sleeps 2
- 1 King Bed
View all photos for Executive Suite
Executive Suite
Highlights
Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
- Mountain view
- Sleeps 4
- 1 King Bed
View all photos for Presidential Suite
Presidential Suite
Highlights
Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
- Sleeps 4
- 1 King Bed
Family Room
Highlights
Balcony or patio
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Flat-screen TV
Blackout curtains
Private bathroom
- Sleeps 3
- 2 Double Beds
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About the area
Nyagatare is home to Mantis EPIC Hotel & Suites. Discover the area's water adventures with nearby kayaking, or enjoy the great outdoors with hiking/biking trails, mountain biking and mountain climbing. Visit our Nyagatare travel guide
Near University of Rwanda-Nyagatare, Street 36, Mirama 1, Nyagatare, Rwanda, 88
Restaurants
- City Center Restaurant14 min walk
- Sheraton Nyagatare5 min drive
- Blue Sky Hotel5 min drive
About this property
Mantis EPIC Hotel & Suites
Upscale family-friendly hotel
Take advantage of a poolside bar, a terrace and a coffee shop/cafe at Mantis EPIC Hotel & Suites. Treat yourself to a manicure/pedicure, aromatherapy or a body wrap at the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and local and international cuisine. Enjoy the health club, as well as activities such as basketball. In addition to a garden and a playground, guests can connect to free in-room WiFi.
Additional perks include:
- An outdoor pool and a children's pool, along with sunloungers
- Free self-parking
- Breakfast (surcharge), an outdoor tennis court and a round-trip airport shuttle (surcharge)
- Supervised childcare (surcharge), a porter/bellboy and barbecues
Room features
All 76 rooms include comforts, such as 24-hour room service and laptop-friendly workspaces, in addition to perks, such as air conditioning and separate sitting areas.
Other conveniences in all rooms include:
- Recycling, LED light bulbs and eco-friendly cleaning products
- Bathrooms with rainfall showers and eco-friendly toiletries
- 32-inch flat-screen TVs with cable channels
- Balconies or patios, separate sitting areas and free infant beds
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transport
- 24-hour return airport shuttle on request for a surcharge
- Free uncovered self parking on site
- Limited on-site self parking
- Wheelchair-accessible parking available
Food and drink
- Breakfast available for a fee
- 2 restaurants
- A bar/lounge
- A coffee shop/cafe
- A poolside bar
- Snack bar/deli
Restaurants on site
- Pool Deck
- The Social
Things to do
- Arcade/game room
- Basketball
- Bicycle tours
- Children's pool
- Full-service spa
- Health club
- Outdoor pool
- Outdoor tennis court
- Playground
- Sauna
- Steam room
- Tennis lessons
Family friendly
- Arcade/game room
- Babysitting (surcharge)
- Children's pool
- In-room cot
- Laundry facilities
- Outdoor pool
- Playground
- Rollaway/extra bed (surcharge)
- Snack bar/deli
- Supervised activities for children (surcharge)
Conveniences
- 24-hour front desk
- Laundry facilities
- Luggage storage
- Newspapers in lobby
- Safe at front desk
Guest services
- Change of bedsheets (on request)
- Change of towels on request
- Concierge services
- Dry cleaning/laundry service
- Housekeeping (daily)
- Multilingual staff
- Porter/bellhop
- Proposal/romance packages
- Tour and ticket assistance
- Turndown service
Business services
- 1,350 square feet of conference space
- 24-hour business centre
- 5 meeting rooms
Outdoors
- Barbecue grill
- Garden
- In a nature reserve
- Pool loungers
- Terrace
- Vegetable garden
Full-service spa
- 2 treatment rooms
- Aromatherapy
- Body scrubs
- Body wraps
- Deep-tissue massages
- Manicures/pedicures
- Reflexology
- Sauna
- Spa open daily
- Sports massages
- Steam room
- Swedish massages
Accessibility
- If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
- Lift
- Wheelchair accessible (may have limitations)
- Wheelchair-accessible parking
- Wheelchair-accessible pool
- Wheelchair-accessible public bathroom
- Wheelchair-accessible registration desk
- Wheelchair-accessible restaurant
More
- 3 floors
- At least 10% of profits reinvested in community and sustainability
- At least 80% lighting from LEDs
- At least 80% of food locally-sourced
- At least 80% organic food
- Banquet hall
- Biodegradable coffee stirrers available
- Biodegradable drinking straws available
- Comprehensive recycling policy
- Designated smoking areas
- Local artist showcase
- Locally-owned and organised tours and activities
- No plastic coffee stirrers
- No plastic drinking straws
- No plastic soft drink bottles
- No plastic water bottles
- Reusable cups
- Reusable tableware
- Vegan dining options
- Vegetarian breakfast available
- Vegetarian dining options
Room amenities
Bedroom
- Bedsheets provided
- Blackout drapes
- Free cot
- Rollaway/extra bed (surcharge)
Bathroom
- Bathtub or shower
- Free toiletries
- Hair dryer (on request)
- Private bathroom
- Rainfall showerhead
- Slippers
- Towels provided
Entertainment
- 32-inch flat-screen TV with cable channels
Food and drink
- 24-hour room service
- Coffee/tea maker
- Electric kettle
- Free bottled water
- Minibar
More
- Air conditioning (climate-controlled)
- Cleaning products are eco-friendly
- Connecting rooms available
- Desk
- Desk chair
- Eco-friendly toiletries
- Energy-saving switches in guestrooms
- Free daily newspapers
- Iron/ironing board on request
- Laptop workspace
- LED lighting
- Recycling
- Safe
- Separate sitting area
- Water-efficient showers
Policies
Check-in
Check-in start time: 2:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18
Check-out
Check-out before 10 AM
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 10:00 AM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are available for USD 30.0 per night.
Free cots are available on request at the property
Payment types at the property
Important information
Optional extras
- Airport shuttle fee: USD 85 per vehicle (one way)
- Rollaway bed fee: USD 30.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
We should mention
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 13 years old are not allowed in the spa
Property is also known as
EPIC Hotel Nyagatare
EPIC Nyagatare
EPIC Hotel Suites Nyagatare
Frequently asked questions
Does Mantis EPIC Hotel & Suites have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is Mantis EPIC Hotel & Suites pet-friendly?
No, pets are not allowed at this property.
How much is parking at Mantis EPIC Hotel & Suites?
Self-parking is free at this property.
What time is check-in at Mantis EPIC Hotel & Suites?
Check-in start time: 2:00 PM; check-in end time: midnight. Late check-in is available during limited hours.
What time is check-out at Mantis EPIC Hotel & Suites?
Checkout is at 10 AM.
Does Mantis EPIC Hotel & Suites provide a shuttle to the airport?
Yes, there's an airport shuttle that runs on request. A fee of USD 85 per vehicle applies.
Where is Mantis EPIC Hotel & Suites located?
This family-friendly hotel is located in Nyagatare.
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Reviews
Mantis EPIC Hotel & Suites Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2
Cleanliness
7.0
Location
9.2
Staff & service
8.8
Property conditions & facilities
Rating 10 - Excellent. 4 out of 5 reviews
10 - Excellent
4
Rating 8 - Good. 0 out of 5 reviews
8 - Good
0
Rating 6 - Okay. 0 out of 5 reviews
6 - Okay
0
Rating 4 - Poor. 0 out of 5 reviews
4 - Poor
0
Rating 2 - Terrible. 1 out of 5 reviews
2 - Terrible
1
Reviews
10/10 Excellent
Jill
10 Jul 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deep relaxation, Uber Service!
My curiosity was piqued when I read stellar reviews of EPIC Hotel and Suites on a FB Group called “Expats in Kigali”. Knowing that I was returning to Rwanda for a Rwandese wedding and would have a few additional days to head to the northeastern corner of the country, I booked a room for myself and my friend, and off we went.
Much to our mutual surprise, we entered a truly delightful respite- with perhaps the best bed I have ever slept on, exceptional management (with a special shout out to Mr. Sandeep Moorjani, the Food and Beverage Manager, who was EXCEPTIONALLY helpful, attentive, friendly without being intrusive, and solicitous. All he wanted was an ultra-satisfied customer and talk about aiming to please!!! If he wasn’t trained in a Swiss hotel management school, it must have been somewhere just as outstanding.)
My friend and I had spent the preceding night within Akagera National Park (no other lodging names to be specified within this review, though p.m. me if you want a FABULOUS recommendation!!) I cannot begin to describe how AMAZING it was to have a/c and unforgettable water pressure for the shower at EPIC. We felt dusty and dirty and it was super relaxing to get all cleaned up there.
My room was quite spacious, and came with two bottles of complimentary water and fabulously plush cotton towels. Apparently, there was a directory with numbers to reach reception, etc., but I didn’t use it. No space left here to expand except... GO!! GO!!
Jill
Stayed 1 night in Jul 2019
10/10 Excellent
David
15 Apr 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Epic Hotel Nyagatare
Great hotel and great staff. The staff is very attentive to your needs. Food was great. Sandeep goes above and beyond.
David
Stayed 3 nights in Apr 2019
10/10 Excellent
Maria Luisa
7 Dec 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maria Luisa
Stayed 2 nights in Dec 2022
10/10 Excellent
Salim
11 Aug 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall our stay was exceptional
Salim
Stayed 1 night in Aug 2022