2/10 - Tồi
Kris
08/03/2026
Terrible customer service. The lady at the Front Desk tried to double charge me for my stay, even thou I booked (and paid) through Expedia. She said she didn't believe Expedia would pay her and I should pay her again. Then she said I could wait in my room while she called Expedia, but if she couldn't get confirmation I would have to pay (again). So I waited for an hour on the terrace and came down to check on her, and she said I should cancel my Expedia reservation (and lose half my money) because everyone pays when they check-in. I told her I didn't want to lose half of my money. She made another quick phone call (it didn't sound like to Expedia) and finally agreed to check me in. I was too tired at the end of the day, so I agreed. But whether this was gross disorganization or a petty scam attempt, this was awful service. The photos make the hotel look promising, but it is not worth this headache. There are so many better, reliable (and cheaper) hotels in Oaxaca.
Kris
Lưu trú 1 đêm vào Tháng 2, 2026


























