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"The baths are cool. The restaurant is only open during curtain certain times. "

"Excellent hotel in all respects. Great value!"

"I stayed here overnight before leaving at the airport - very convenient location as it was easy walking distance, even with luggage. The ground floor is understandably busy, maybe even confusing if you're new to this level of efficiency, with staff directing you politely to the self- check in. As you progress upwards, the pace slows. You helped yourself to any needed amenities (toothbrush etc) on the lower floor on the way up. The room was spacious (by Japanese standards!), view out to the airport. Good or bad thing depending - I didn't mind. It was quiet & I had a sound sleep. The hotel is big, so there was quite a walk along long corridors to get to the room. I didn't have breakfast as I had to rush. Check out was quick & smooth. Wish all airport hotels were like this."

"Very clean room!! Staff was helpful even though there was a bit of a language barrier"

"The location of the hotel is in the center of Tokyo where it is a short walk or subway ride to all the famous tourist spots. The staff is friendly and the amenities are great! I don't know if this is normal in Japan, but as an American, I really appreciated the free toothbrush and toothpaste! It's the little things! Yes, the rooms are rather small, but they are clean and serve their main purpose = a place to keep your belongings and sleep. Trust me, there are so many things to do in Tokyo, you will likely spend most of the day exploring this mega city! Thank you APA hotel and staff! I will be back!"

"The staff and specially the hotel manager were very helpful and nice."

"very close from station, room is clean, nice public bath "

"I recently stayed at Keio Plaza Hotel and had a bit of a mixed experience overall. When I first checked in, I was assigned a room in the South Tower that hadn’t been renovated yet. Unfortunately, the room felt quite dated and a bit worn, and it gave off a slightly unclean impression despite being serviced. That said, the highlight of my stay was definitely the staff. I spoke with the front desk about my concerns, and they were incredibly friendly, understanding, and professional. They offered me the option to upgrade, and I decided to go for it. I’m really glad I did. The upgraded room was a completely different experience: modern, clean, and very comfortable. While I do think the unrenovated rooms could use some attention, the excellent service and the quality of the upgraded accommodations really turned things around for me. If you’re planning to stay here, I’d definitely recommend opting for one of the renovated rooms from the start."

"Convenient location for Shinjuku Station & Airport Express buses (which stop at hotel). Excellent breakfast (but scrambled eggs are like soup). Room (upper-level lady twin - for 2) was tiny and I kept tripping over the threshold and then down again into the tiny prefab bathroom. Deep tub to step into for shower. So much to trip over! One small hard pillow per bed. Dated interior and amenities, though clean, with small window that can’t open. Safe (except for tripping hazards) and convenient but would choose a better hotel (newer, larger room) next time and just get a taxi to the station or AirPort Express stop. Served us well this time but room was claustrophobic and basic, considering the price."