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"We stayed at a room with personal onsen. The tub was a bit small and it takes 15 min to fill each time, but the view and area was divine. We had a wilderness view and had a swing chair that was super comfy. The room was set up with two futons and two beds for our family of four. Overall very nice room, and they included pajamas and yukatas for all of us. They had some refreshments at the time of check in and had free seventeen ice - ice cream cones/bars throughout our stay. We were shuttled to our kaiseki dinner that included a small shabu shabu portion with wagyu beef. Breakfast was insane with the amount of options available. Oden, western, raw fish, curry, bacon, fruits, veg shot, champagne, beer, juice, grilled fish, espresso machine, dessert, omg way too much food, but all so good. We took the shuttle in and out of Gora which was on time and every 20 min. We barely missed our bus out, so we spent a few minutes at the foot baths right at the door. The views were nice there and it's a nice end to our stay."

"Traditional ryokan. Early check in is NOT possible. No elevator , lot of steps"

"Perfect"

"Amazing location , very welcoming staff and excellent dining options. "

"Incredible view"

"If you're in Hakone stay here! There's no better hotel. This is by far one of the best hotels we've ever stayed at. It is lovely!"

"Clean and friendly."

"Staff was exceptionally attentive and professional. The food was excellent. Everything was well organized. The environment was peaceful and welcoming. "

"Staff showed except"