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"The spa experience in this venue was not good. The adult section is much more professional. The personnel needs training in client relations "

"We have bought room with jakuzi, and planned our holiday and go to hotel , first the room key didn't worked,and the young belboy told us he will replace immediately and gone we waited long no one came and we go back to reception and he said he forgot us, we went dinner and came midnight back and we noticed jakuzi not working only cold water comes, and said the guy he said nothing to , i said how comes we pay almost 50 percent more for jakuzi room. And the room was smelling so bad, he said they cleaned and left the floor wet thats why this smeel comes. There was not hot water in lavatory too, and no hair dryer, and there was nothing like blanked, we call reception it was cold they bring one single person blanked at 01.40 in the night , there 2 small was water but no glass , All in all it was horrible experience, don't waste your time and money, they ony give you good breakfast and too many lies and much stress ,"

"Great breakfast helpful staff quiet location"

"The breakfast menu was fantastic. The room view was very amazing."

"Super clean room. Staff was really friendly. Breakfast was top notch. Great value for the money!"

"firstly I would like to say that when I saw a mixed postive and negative reviews about this hotel I was skeptic but I thought I will give it the benefit of doubt and can say that our stay overall was really good apart from a few small thing's. Hamid - very helpful and resourceful, he was always ready to answer any questions I had. I could sense that he genuinely wanted us to have a pleasant stay. Hotel room: Reasonably good not as exaggerated as most of the negative comments we had nice balcony view of the pools/mountains, the showers were great! side note: The cleaners were constantly keeping the rooms spotless and was always being very nice to my daughter. if I was to nitpick on the rooms it would be that they do need a little bit of an upgrade as the walls did have some wear and tear but that wouldn't stop me from revisiting. The food: typical hotel food, variety options , many desserts, coffe/tea available. most of the caterers were really friendly and diligent to help guests except one or two occasions when it came towards the end of a breakfast/lunch/dinner the 1 or 2 individuals were almost rushing for us to leave. While I understand that they are allocated times for the food, please understand that some of us have sick and stubborn children that did not sleep all night. the swimming pool was a little cold but okay to use however the jaccuzi barely had any strength left. will likely revisit again, thanks for all your hospitality!"

"Hot tubs throughout the adult only area were not heated. Pools also not heatedc"

"Very clean, amazing staff, amazing locatio, spa and a grocery store in the same building. The service was excellent."

"We stayed in a Royal swim up suite. The pool lights were on from dusk till 5.30 am. The curtains in the room weren’t adequate to keep this light out of the room, so our sleep wasn’t great. We asked for the lights to be turned off at midnight. We were told the pool was illuminated all night for security. When the rooms were next to the reception which was lit all night too."