Independent, Oñati, Xứ Basque

"Hemos estado una noche y lo que más destaco es la amabilidad del personal. L@s recepcionistas son encantadores. Dormimos en una habitación de tres y está bastante bien,por ponerle un pero , hacia y día de perros, aire lluvia y mucho frío, la habitación es grande y el radiador no calentaba demasiado, pero tiene mantas y almohadas a mayores en el armario, así que problema resuelto. Volveríamos sin duda."

"El personal muy amable 10 puntos, los bocatas excelentes lo recomiendo mucho, super limpio, nuevo, un ambiente para desconectar. "

"Spotless clean, bar and food available as well as petrol station with shop. Place to exercise dogs and big car park. Close to main highway and staff all helpful and friendly. Excellent customer service approach with emails prior to visit asking if they can help you in any way and a welcome message in my room written on bathroom mirror. Real value for money experience and if I could give feedback on 2 things I would improve. Put a toilet brush in bathroom as we may need to attend to marks...

"Beautiful room decor! All conveniences with mini bar included in stay! We didn’t find the hot water to be as hot as we like it usually- but otherwise absolutely amazing! Would stay again "

"Amabilidad del personal y desayuno muy bueno."

"An absolutely stunning place to stay. The historic hotel and surroundings are sublime. I would only advise to improve the bistro food. Too basic and no much taste. Best "

"Cuando vamos a Vitoria nos solemos alojar ahí, habitación tipo apartamento muy espaciosas, modenas y cómodas. Alrededor es una zona residencial, y si quieres comer o cenar tienes que coger el coche. Pero en 10 minutos estas en el centro."

"Most of the staff were great, but the waiter in the bar muttered that it was "muy temprano" when I asked for toast and coffee at 7.32am, having been told the café opened at 7.30, and wanting to get hiking at first light."