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"Lovely reception from all staff, very efficient and warm. Just one night but it was memorable. Thank you! "

"This hotel is extremely stylish - lovely design of the rooms and shared areas. The front of house staff are friendly and helpful. The location is central, close to the main shopping areas and restaurant. But it’s perhaps a little noisy and lively at night time for us. A couple of things let it down. Spa and pool access comes at a cost, we were told €20 for one hour. Also our room turndown was poor. They hung up towels left on the floor and didn’t leave clean ones, the bed was not well made and they didn’t refresh the water. For a 5* property, you’d expect more."

"Lovely hotel with modern decor. Very clean and well maintained. Very friendly staff. Decent gym for a few days stay. Excellent breakfast selection."

"Wonderful location by the Bilbao Athletic Club stadium. Easy walk or tram ride to Guggenheim Museum or el Centro. Superb breakfast buffet. "

"Suites look great, comfortable beds, a real espresso machine inside the room "

"This is a terrific hotel in a great location and nice neighbourhood. The breafast is good if a little over-priced and it was a pity there were no international channels like CNN or BBC World.....otherwise everything fantastic."

"The hotel is nice but very simple. The staff isn’t welcoming and cheery just very business with minimal conversation. We felt as if we were a bother. The lobby is very basic with no real sitting area and the entrance to the hotel is on the backside not the street level which is inconvenient when arriving and unloading. It’s not clearly noted and is a bit confusing. Room was a good size and the bed was comfortable. Pillows were very hard unfortunately. There is a small, complimentary coffee station in the lobby that is a nice perk. "

"Perfect location. Good internet. Easy parking. All was great!"

"Nice but could use updates through out"