2/10 - Tồi
Markus, Royal Oak
11/04/2026
Không thích: Sạch sẽ, nhân viên & dịch vụ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I'm travelling frequently and I'm interested to discover new hotels. The hotel itself may be OK and but they are not at all customer friendly. Unfortunately I could not stay there and I will never do. I had trouble to get to Paris which was not my fault but there was a full day of airline strike (only announced 36 hours before departure - no flight at all on my travel date and trains were also fully booked). As soon as I knew this issue I immediately informed both expedia and the hotel. Expedia told me that the hotel refused to postpone my stay or to provide any reimbursement. I called the hotel directly several times and send them messages. After several attempts I finally got in contact with the manager who was not able to propose any solution. I told him that I had managed to get a flight 36 hours later and still would like to stay at the hotel but they told me that I have to pay another full night. I suggested that if the room was different I was ready to pay a supplement or if all rooms are booked to shift to another day. Not accepted, manager not willing to propose anything. Full new reservation required. I had paid and lost over 90 USD / 80 EUR for no service at all. Never again. Manager is not interested in new customers, arrogant behaviour. Sorry it was my mistake to book this hotel.
Markus
Lưu trú 1 đêm vào Tháng 4, 2026
