6/10 - Được
Kirstie
26/10/2025
Không thích: Sạch sẽ, điều kiện & cơ sở vật chất nơi lưu trú
We paid a security deposit to cover any potential damages, and upon enquiring about its return, we were advised it would take 15 days to be refunded. Upon arrival at the villa, we discovered chipped cups and plates, and several mugs appeared so fragile that we were concerned they might break if used. This is also the first villa we have stayed in that did not provide basic items such as a corkscrew or a toaster. The security doors fitted over every window and patio door caused the property to feel confined, almost like a prison, and one of the clips used to secure them open was broken. Additionally, there was only one accessible plug throughout the entire villa, located in one of the bathrooms. The level of cleanliness was extremely disappointing. There was visible dirt and hair from previous guests, which was unpleasant to clean. The rug was dirty, and we found coloured paper within it, as well as debris underneath the sofas and coffee table, also we found debris down the sides of the sofa seats. Although we eventually located a broken toaster and other damaged items stored under the stairs, this only added to the impression of poor upkeep. As we were staying for over two weeks, we expected spare clean linen to be available so we could change our bedding, but none was provided. Bedside lamps were provided, but they could not be plugged in due to incompatible connections with the wall sockets. Overall, we would not describe this villa as “luxury” based on our experience.
Kirstie
Lưu trú 18 đêm vào Tháng 10, 2025