2/10 - Tồi
Corey
17/08/2025
Không thích: Sạch sẽ, nhân viên & dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
Absolutely horrible. Nowhere in their Expedia booking process does it say anything about a "Smoking" nor "Non-Smoking" room. Yet when I showed up, the staff claimed that is what I booked. I didn't fight him on it, because I couldn't recall if I missed it in the description during booking. Skip forward: I went back and tried to book the same 2-bed, "Mountain View" room again, and there is nothing noting anything about it. There IS an option to manually type a request (which I never did). I'm convinced that the staff on property edited the booking to assign me a smoking room, because all of these rooms are "Smoking" and gross.
Regardless of the "Smoking" vs "Non-Smoking" (which is honestly a big deal, since we stunk like the room and so did the entire contents of our suitcases) - the place was absolutely gross. Our first room had black mold in the bathroom. I had to request a different room. The guy said nothing to me to dispute it. Didn't ask for photos, didn't want to go inspect it, didn't check the housekeeping logs - nothing. He knew. And he knew when he assigned me that room, that it was disgusting. The carpet was sticky. We didn't want to walk around without shoes. None of the outlets above the nightstand between the beds worked. Those are pretty important for phones and medical devices.
Our second room was the same, with less black mold.
There was no working ice machine on the property.
Both rooms had doors with locks that were not fully cooperating. Shady place.
Corey
Lưu trú 2 đêm vào Tháng 8, 2025
