6/10 - Được
Kunalan
Đi cùng gia đình
14/12/2025
Thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
1 month before, I had messaged Merton for late departure. 2pm to 3pm late departure was confirmed via message. When I arrived, I reconfirmed with staff for departure at 3pm. Which was confirmed again.
On check out date morning. When I reminded staff I will be back to the hotel at 2pm to leave by 3pm. He reminded us that check out was at 12pm. We showed him the messages and spoke of the confirmation on day 1, he then told us we would have to check-out by 2pm.
This indeed out a dampener on our spirits, however we do thank the hotel for allowing us to check out at 2pm. But the confusion of your staff and information was not very pleasant.
The room itself was as advertised. The pool was a tad weird, you have to exit the hotel, walk along a vehicular road and then access the pool next to the building. There is no direct excess from the hotel.
We decided to have breakfast on the last day. Got the coupons and had to wait 30mins for the food. We had a bit of stomachache right after the meal. I would not recommend the breakfast if you are short of time or rushing.
All in all. Merton might need to have more counter staff and better communication. There needs to be direct access to the hotel pool and renovation at the hotel to be completed soon for a better experience of all guests.
Kunalan
Lưu trú 2 đêm vào Tháng 12, 2025