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"I was really disappointed with my stay at this so-call 5 star all-inclusive resort. One of the main reasons I booked was the variety of dining options-they advertise five restaurants, but in reality, only one was open each day/night. That completely defeats the purpose of having multiple restaurants and made the experience feel very limited and repetitive, The swim-up bar, which should have been a highlight, was practically unusable. There were so many bees swarming the area that it felt unsafe to even approach, let alone sit and enjoy a drink. It was frustrating because this is something that should be managed at a resort of this caliber. On top of that, the customer service was extremely poor. Staff seemed uninterested, unhelpful, and at time outright dismissive. Overall, this was far from the luxury experience I expected. Between the limited dining, unsafe pool conditions, and lackluster service, I will never return or recommend this resort to anyone looking for a true 5-star experience!"

"The breakfast menu was good. I liked that cooks were available at multiple stations to prepare omelettes, fresh juices, or desserts. There was enough food at the main breakfast area. I see less waste than at other resorts I've been to."

"Our departure time was before the breakfast service started, so we missed out on that. But they did offer a bag of snacks to get us going. The room was immaculate, but compact. It was a little tight for my husband, daughter and I. But it was very well laid out and an efficient use of the space and furniture. The shuttle service and proximity to the airport make this place make sense for a short term stay."

"Our stay as very good. The staff was very friendly, and for the most part, very helpful. The bartenders were quick to serve you and most of the drinks were solid. There were a few instances where the servers didn't execute on requests--cooking the steak to customer preference, forgetting drink orders, delivering alcoholic beverages when virgin was requested. This last bit could just have been lost in translation. Aside from the above, the buffet style restaurant served up tasty and healthy options, even if some items got repetitive. The grounds are well kept and clean. No complaints there. The room was fine. We reserved the master suite, not knowing that the kitchen would not be stocked with any utensils, pots, or pans. This is an all-inclusive, so not a huge deal, but it would be nice if we'd been able to prep some food ourselves as a change of pace for breakfast or lunch. The TVs were not very functional. The remotes didn't seem to work with the sets. Fortunately we brought our own firestick, remote, and VPN access so we could wind down with our own shows. The air conditioning worked as intended so the temperature always felt good inside. If you're booking the suite for the benefit of the kitchen, consider booking one of the garden rooms instead. The suite wasn't worth the extra money for us. Overall we would come back just for the friendly staff. They really made us feel welcome, and it felt bitter sweet when we had to go home <3 Pura vida"

"This was one of our favorite places we have ever been. The communication from before arrival, all throughout was so good and made it easy to decide what to do. The Mantu (friend in native dialect) or Butler guides the day and makes it easy to curate your experience on the go. Must do: Sunset drinks at Ambar one night, spa pool (you can access anytime) for sunset, nature tour, snorkeling (the will lend you a snorkel for right off the beach) Every hour they bring round a little bite or juice while your laying by the pool or beach. Also, I didnt realize you could get reservations and they would take you to the other hotels. We loved the steakhouse and Italian at the four seasons and we liked the asian concept at Andaz. The restaurant by the beach at ritz for lunch is amazing too. My only feedback: add beach totes to borrow in the room, clear the room service trays during stay and coffee shop was too expensive - it was oddly more expensive than anything on the property - except the massages - $650 including tip for a 90 min - it was a STELLAR massage but thats extreme imo. if it was 400 something I probably would have gotten a second one. We loved loved loved coming here and cannot wait to come back."

"Le déjeuner inclut est de type buffet et le resto à la carte Jaguar était très ordinaire. Le site est magnifique et les employés très accommodants "

"We were looking for a clean place to stay while venturing out to explore the Guanacaste region including several national parks and many beaches, so this met our needs. The room was clean, air conditioned and had a kitchenette which was a pleasant surprise. If we were looking an all-inclusive resort type of stay, it would have been a colossal failure. The food was cafeteria style, limited and not very good. The one bar that was open didn't have much to offer. The pools were nice, but otherwise there wasn't much to do. There wasn't any entertainment or activities. If you are like us and are looking for a clean place to sleep that is cost efficient this is your place. If you want a resort experience, this is not the place for you."

"The food at the restaurants was not very good for such a well kept property"

"The resort was over all nice only issue we had was the day we needed to leave to the airport to depart the transportation to bring us down took an hour to come get us and almost made us late for our flight. The resort is up a hill and no walking is permitted for safety. So you are forced to wait. We called the office several times to get picked up and the phone would just ring and then they would answer and tell us to wait outside so we waited outside of our room for one hour before being picked up. Also, the room stated with the stay you only get two complementary bottles of water and one coffee you have to pay for the rest but other than that, it was a pretty decent day and the resort itself was very nice and close to the beach just keep in mind that you have to wait to go around the resort."