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Ame Hotel Boutique & Spa

4.0 star property
Hotel with a full-service spa, steps from Quinta Avenida

Choose dates to view prices

Near Playa del Carmen Main Beach and Mamitas Beach, Soul Beach Boutique Hotel & Spa offers a peaceful escape with amenities like an outdoor pool, poolside bar, rooftop terrace, and Soul Spa. Attentive staff ensures memorable stays.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Room service
  • Breakfast available
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Suite

Premium bedding, down duvets, Select Comfort beds, in-room safe

Suite

  • 28 sq m
  • Sleeps 2

View all photos for Double Room Superior

Premium bedding, down duvets, Select Comfort beds, in-room safe

Double Room Superior

  • 26 sq m
  • Sleeps 4

View all photos for Superior Double Room

Superior Double Room | Premium bedding, down duvets, Select Comfort beds, in-room safe

Superior Double Room

8.8 out of 10
Excellent
(3 reviews)

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Blackout curtains
Down duvet
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for King Suite with Balcony

Premium bedding, down duvets, Select Comfort beds, in-room safe

King Suite with Balcony

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Blackout curtains
Down duvet
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room with Balcony

Superior Double Room with Balcony | Premium bedding, down duvets, Select Comfort beds, in-room safe

Superior Double Room with Balcony

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Blackout curtains
Down duvet
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive suite with bathtub

Executive suite with bathtub | Premium bedding, down duvets, Select Comfort beds, in-room safe

Executive suite with bathtub

8.0 out of 10
Very good
(3 reviews)

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Select Comfort bed
Blackout curtains
  • 46 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Grand Presidential Suite Hot Tub with Balcony Collection

Grand Presidential Suite Hot Tub with Balcony Collection | Premium bedding, down duvets, Select Comfort beds, in-room safe

Grand Presidential Suite Hot Tub with Balcony Collection

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Kitchenette
Full-sized fridge/freezer
LED TV
Hypo-allergenic bedding
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Presidential

Premium bedding, down duvets, Select Comfort beds, in-room safe

Suite Presidential

  • 54 sq m
  • Sleeps 3

View all photos for Suite Executive

Premium bedding, down duvets, Select Comfort beds, in-room safe

Suite Executive

  • 33 sq m
  • Sleeps 2

View all photos for Double Room Superior

Premium bedding, down duvets, Select Comfort beds, in-room safe

Double Room Superior

  • 26 sq m
  • Sleeps 4

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About the area

Map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Mario Villanueva Stadium Madrid - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 5 min walk - 0.5 km
  • Playa del Carmen Main Beach - 6 min walk - 0.6 km
  • Mamitas Beach - 6 min walk - 0.6 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪Amorino - ‬1 min walk
  • ‪Trattoria del Centro - ‬2 min walk
  • ‪El Diez, Parrilla Argentina - ‬1 min walk
  • ‪Micaela's - ‬1 min walk

About this property

Ame Hotel Boutique & Spa

Upscale hotel near Quinta Avenida
Located close to Playa del Carmen Main Beach and Mamitas Beach, Ame Hotel Boutique & Spa provides a rooftop terrace, a garden and a hair salon. Indulge in a massage at Soul Spa, the on-site spa. Free in-room WiFi is available to all guests, along with dry cleaning/laundry services and a steam room.
You'll also enjoy perks such as:
  • An outdoor pool, along with sunloungers and pool umbrellas
  • Continental breakfast (surcharge), concierge services and a lift
  • Tour/ticket information, a 24-hour front desk and a banquet hall
  • A front desk safe and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Ame Hotel Boutique & Spa feature comforts, such as premium bedding and furnished balconies, as well as amenities, such as free WiFi and air conditioning.
Other amenities include:
  • Hypo-allergenic bedding, Select Comfort beds and down duvets
  • Bathrooms with designer toiletries and showers
  • 55-inch LED TVs with cable channels
  • Wardrobes/cupboards, daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 8:30 AM to 11:30 AM for a fee: MXN 200 for adults and MXN 200 for children

Things to do

  • Full-service spa
  • Outdoor pool
  • Sauna
  • Steam room

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Hot tub
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 4 floors
  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels

Food and drink

  • Limited room service
  • Paper towels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 2000 per stay
  • A tax is imposed by the city: MXN 50.91 per accommodation, per night

We have included all charges provided to us by the property.

This property's listed breakage deposit is refundable at check-out, pending room inspection.

Optional extras

  • Fee for continental breakfast: from approximately MXN 200 for adults and from MXN 200 for children
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work
Guests under 18 years old are not allowed in the spa

Property is also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Frequently asked questions

Does Ame Hotel Boutique & Spa have a pool?

Yes, this property has an outdoor pool.

Is Ame Hotel Boutique & Spa pet-friendly?

No, pets are not allowed at this property.

What time is check-in at Ame Hotel Boutique & Spa?

Check-in start time: 3 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Ame Hotel Boutique & Spa?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Where is Ame Hotel Boutique & Spa located?

Located in Downtown Playa del Carmen, this spa hotel is within a 10-minute walk of Quinta Avenida, Playa del Carmen Main Beach, and Mamitas Beach. Mario Villanueva Stadium Madrid and Super Chedraui Selecto Avenida 10 are also within 5 minutes.

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Ame Hotel Boutique & Spa Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 25 out of 34 reviews
Rating 8 - Good. 7 out of 34 reviews
Rating 6 - Okay. 1 out of 34 reviews
Rating 4 - Poor. 0 out of 34 reviews
Rating 2 - Terrible. 1 out of 34 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and some rooms accessible.
Stayed 4 nights in Aug 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel! Loved it
Stayed 2 nights in Aug 2025

10/10 Excellent

Jessica

Liked: Cleanliness, amenities, property conditions & facilities
Excelente
Stayed 7 nights in Oct 2025

10/10 Excellent

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, super clean, modern, spacious rooms and beautiful pool. The hotel is still renovating but we didn’t feel any noise.
Stayed 2 nights in Aug 2025

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The second time I've come. Looked all over for an accessible hotel. The staff was very helpful and excellent. Rooms were accessible and entrance is also accessible.
Stayed 14 nights in Jul 2025

10/10 Excellent

Stephane

Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 3 nights in Jul 2025

10/10 Excellent

Alma Karina

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Oct 2025

10/10 Excellent

Uriel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

AMAZING FRIENDLY RECEPTION

All the reception staff have provided me with a friendly welcoming service. I love the fact that they always reminded me late in the day that I can still get the room cleaned. The room cleaning was impeccable. KEEP UP THE GREAT JOB :)
Stayed 1 night in May 2025

10/10 Excellent

BERENIS

Liked: Cleanliness, amenities, property conditions & facilities
Rooms were clean, great customer service from all staff.
Stayed 1 night in Nov 2025

10/10 Excellent

Fallon

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect. Great location.
Stayed 6 nights in Oct 2025

10/10 Excellent

Geovanni Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELENTE!! REGRESAREMOS!!
Stayed 3 nights in Oct 2025

10/10 Excellent

jorge armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hgh
Stayed 2 nights in Sep 2025

10/10 Excellent

Gabriel

Liked: Amenities
Excelente ubicación y muy buena habitación , muy amable el personal y Roxana está muy atenta en tido
Stayed 2 nights in Sep 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Imbgb
Stayed 3 nights in Aug 2025

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Súper recomendable
Stayed 4 nights in Aug 2025

10/10 Excellent

Blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente servicio y atención por su personal
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención
Stayed 4 nights in Aug 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención
Stayed 1 night in Aug 2025

2/10 Terrible

José Abelardo

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

P

Mi estancia en el Hotel fue pésima, el hotel al momento de la reserva ofrecía Servicios como alberca y estacionamiento qué no me brindaron, al momento del check in como la elberca no estaba habilitada, me ofrecieron un club de playa sin costo adicional, pero al llegar a el lugar me dijeron que no tenían ningún convenio con el hotel, por lo que fue Mentira tampoco contaban con estacionamiento. En los cuartos de alado se escuchaba desde muy temprano trabajos de albañilería por lo que tampoco se podía descansar.. En general la experiencia no se la recomiendo a nadie.
Stayed 4 nights in Jul 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, amenities, property conditions & facilities
Muy buena experiencia, todo está más que bien La habitación súper amplia y muy tranquila , extra cómoda
Stayed 2 nights in Jun 2025

8/10 Good

Cristian Nicolai

Liked: Cleanliness, staff & service, room comfort
Es bueno, si regresaría. El hotel es cómodo y a la vez hogareño. Excelente programación de TV. Habitación con balcón no la recomiendo ya que es vista hacia un patio interior. Tuve la poca fortuna de que el hotel estaba en mantenimiento entonces varias zonas como la estancia y el roof estaban en mal estado y poco atendidas. La alberca está riquísima y algo pequeña. El agua de la regadera estaba fría y tardaba demasiado en calentar como 15m y los dispensadores de jabones poco eficaces se traban.
Stayed 2 nights in May 2025

8/10 Good

Lidia Luisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amamos la alberca infinita y las habitaciones , solo que hay muy poco personal atendiendo y en la noche apagan luces de lobby como Si estuvieran ahorrando … en la alberca de noche muy oscuro y sin personal. Pero en realidad la habitación estuvo perfecta el baño hermos y la alberca sensacional . No hay secadora de pelo y me era muy necesaria
Stayed 1 night in May 2025

8/10 Good

Maria

Está alejada del centro y es difícil y caro el taxi y es el único medio de transporte
Stayed 1 night in May 2025

6/10 Okay

RENE

Liked: Staff & service
Tenía bastante las necesidades la habitación como agua caliente en regadera y tina,la falta de silencio en la habitación ya que abajo hay un bar,falta de línea telefónica en la habitación para poder solicitar algo a la recepción.
Stayed 5 nights in Apr 2025

10/10 Excellent

David

Stayed 3 nights in Sep 2025