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"Lo Mejor"

"We stayed at the family tree top tent for 5 nights and it was an amazing experience. Nekajui's location is absolutely prime, and the wildlife outside our tent and around the property was unreal! They assign a Mantu to help you schedule reservations and ours was very helpful. The service for a Ritz Carlton Reserve however, could be a bit better at times. Sometimes service can be a bit slow, especially by the main pool. We also had a pretty good sized plunge pool but it was only cleaned when...

"We got this hotel because our flight was canceled and I am glad we went here. The grounds were absolutely beautiful and the staff went beyond expectations..they kept the restaurant open a bit longer for us because we came in late and made us sandwich’s in the morning because we had to get to the airport very early. The room was comfortable and the shower was amazing. I am glad we found this hotel and would stay again."

"The location was perfect. The staff were wonderful. Good food,good drinks,good times. Will definitely return back. Thank you for a wonderful experience."

"Amazing property, such helpful and hospitable staff and the breakfast and food (two dinners we at the restaurant) was excellent! Just a 5 min walk to the beautiful beach. Very relaxing stay!"

"Todo muy bien "

"Beautiful room, very friendly staff and the food at the restaurant was delicious."

"Tolles Resort, sehr aufmerksames Personal, haben ein Upgrade auf eine große Suite erhalten."

"Por un priblema general de la zona no había electricidad. El problema es que ellos tampoco tenían agua. El arreglo era invierto por lo que imposible quedarse en un lugar donde no había agua por un problema de ellos. La idea de balcón estaba bien, pero da directo a la calle y habia mucho ruido de la gente y motos en el super mercado. Y el balcón tenía un olor desagradable entre viejo y sucio. El apartamento parecía bien equipado y el baño amplio. Pero no pudimos hacer uso de nada pir el...

"Staff was AMAZING! The food was great, and the property was immaculate. Thank you, thank you, thank you!!!"

"Staff was wonderful and delicious breakfast."

"Great service and food. They really take care of you at this resort."

"Property was attractive and well maintained. The food was good, but making reservations was impossible. Even with butler service, reservations were unavailable. The shuttle service needs improvements. The resort is very hilly, and shuttles are slow at peak times. The entertainment leaves a little to be desired. Overall, a great stay. We visited with 3 other family members and their spouses. There were no children in our party. The adult beverages were mostly just okay. I’m a “lightweight” and...

"Views"

"The bed was not good as it is very soft and older. Rest all is well, kitchen has no salt etc so you need to buy all from scratch to cook but they have all utensils."

"Alejandro and Yucsan are the reason I would return to this Waldorf property. Extremely helpful and clearly passionate about their jobs. I’m self employed so I know first hand how difficult it is to find staff of this caliber. Wonderful experience thanks to truly wonderful people."

"The people were so nice and accommodating. Large room and only a 1 min walk to the beach. They have free parking, good air conditioning and good food. We came for 1 day but stayed 4 we liked it so much"