Khách sạn Pointe Seraphine

"My air conditioner did not work. There was no hot water"

"Trail at the hotel to see the Piton is wonderful and the property grounds are very nice and relaxing. The room was nice and clean and had a cool outdoor shower. However the pool area isn’t well kept, the front desk staff is semi friendly depending on who you get and the food selection isn’t great. The waitress’s are extremely nice and sweet! I don’t recommend using the hotel for a taxi service they up charge soo much we didn’t realize until we were talking to someone else and realize we were...

"Hotel was lovely, and staff were very friendly and attentive. We stayed at the end of season and it was very quiet and maybe this is the reason it lacked atmosphere. Lots of maintenance happening while we were there as they were gearing up for a busy week with the jazz festival. The hotel is a short walk from the marina with several dining options there (needed as the choices at the hotel were very limited) but otherwise not much is within walking distance. A free shuttle bus is available...

"The property is very nice and our suite was spacious. It’s quite dated. Staff was great."

"Staff was extremely helpful. View eating breakfast on the patio was amazing! "

"This is my second time staying here on this trip, I liked it so much that I came back. Beautiful view, really nice apartment and wonderful staff, can't go wrong"

"The stay at the Bel Jou Hotel was"

"Good breakfast clean room."

"Serene property and surroundings overlooking Marigot Bay"

"The setting, staff, room and restaurant all stood out. Really nice stay."

"Very convenient and well-kept. Everything was clean, and the host was incredibly kind and helpful. Enjoyed my stay."

"By all means, the entire staff were all super nice. Exceeded by far my expectations of good service."

"Basic room, very spacious. Basic amenities. Check in was quick. Food very basic. Service was painfully slow. Stacy the hostess at the restaurant was amazing and made the experience lovely even if the food was lacking. The cappuccino was perfect! Attention to detail is lacking. Staff morale appears to be very low [my perspective as a seasoned hotelier]. The majority of the employees are not service oriented. We asked four employees for clean towels and we never got it. Three said the room wasn't...