4/10 - Kém
Danielle
Đi cùng bạn đồng hành
17/08/2025
Không thích: Nhân viên & dịch vụ
Book this hotel if you don’t want the room you requested, dismissive and rude reception staff that show no empathy.
Requested Superior Room in Annex building with balcony and sea view. Got given, ground floor with window that was essentially unusable because it was on a busy public walkway, completely comprising our privacy making the premium price you pay for these extras $1600 AUD (900 euros) wasteful. When questioning the staff, their reasoning was “rooms are picked at random, we have balcony and windows”. The best they could do was offer us an inferior room 2 days later at a lesser value with no partial refund, or an upgrade at an absorbent cost. Would have preferred an apology for their misleading advertising and perhaps a drink at their hotel bar. We checked out early due to a flight, and I’m still waiting on the breakfast to go box that was assured at check-in.
I will though commend the location, free parking and tuk-tuk service of this hotel.
Danielle
Lưu trú 4 đêm vào Tháng 8, 2025