Search Hotels Near Promenade Shops, Miami

"The staff were un accommodating when we needed a change in room."

"Thin walls"

"Overall, this was a very nice hotel that met our needs. We stayed one night before our cruise and we would stay again if we cruise again out of Miami or Ft lauderdale."

"This hotel was beautiful inside and out. The staff was very friendly and accommodating. The room and every other space was very clean. 10 out of 10"

"Lucia and her staff know how to take care of guests. Maybe firm and strict but business is business. Well kept old Floridian property. No molded smells. Very clean with wall a/c units. Not window units. Around you have all you need. Walmart/ Publix/shopping and everything Aventura and Hollywood circle offers. Next door is a grocery store with I believe European buffet. Things I never tried fresh and delicious. After 7pm 25% off and surprised when I came at that time it was fresh replenished high European quality buffet food. I give this an extra. Safe area with nice cars and no not noisy! Location location 🤔🌴🎶👍"

"Love this Hiton!"

"Wonderful resort! Thanks "

"Check in was 4pm but they didn’t have my room ready till 5:16pm then a gentleman staff member at the front desk told me I had to wait in the long line again even though I already did the pre check in I told him I just need my keys he rolled his eyes at me and said hold on he was annoyed with me but they are the ones giving me the room late he could have at least apologized for that but that didn’t happen and then he came back and gave me one key I asked if I could have two at least like every other hotel resort does and he said no they ran out. If he worked for me I would have fired him on the spot that’s unacceptable behavior towards guest. Anyone would have not liked that experience. Other than that the resort is beautiful and very clean the room was very spacious and the rest of the staff was amazing. Ps: to management you really should only have professional employees working that front desk. "

"Room was not turned down 2 of our 5 days. Constantly had to ask front desk to refill our coffee. Restaurant was closed all week for a private event (nobody warned us when booking). Rooms are pretty dated, pictures online over sell just about everything. That said, staff was friendly and did their best to accommodate. Pool deck is small but very nice and leads right to the beach. Beach staff is quick to help lay out chairs and umbrellas."