4/10 - Kém
Jonathon
Đi theo nhóm
24/08/2025
Không thích: Sạch sẽ, tiện nghi, dịch vụ, điều kiện & cơ sở vật chất nơi lưu trú
I’ve been staying at Sandcastle for many years, but this last visit was by far the most disappointing. Our room was in terrible condition! The bathroom had peeling wallpaper, a stained countertop, and a persistent mildew smell. The TV didn’t work, and the remote was so sticky that even after trying to clean it, the glue-like residue wouldn’t come off. The freezer in the mini fridge kept acting up as well. Overall, the room felt neglected and falling apart.
Normally, I would have asked for a different room, but when you’ve already traveled all the way to the Cape and everything else is booked, what’s the point? Even if we had gotten a refund, it would have taken 5–7 business days to see the money, which doesn’t help when you’re already on vacation.
To make matters worse, we accidentally misunderstood the checkout time. Instead of a polite reminder, the manager banged on the door like a SWAT team leader and screamed at my friend. I understand we inconvenienced housekeeping, but it was an honest mistake — the aggressive way we were treated was unnecessary and unprofessional.
I’ve always enjoyed staying here in the past, which makes this experience even more disappointing. I hope management takes these concerns seriously, because as of now, I can’t recommend Sandcastle based on the condition of the room and the way we were treated.
Jonathon
Lưu trú 5 đêm vào Tháng 8, 2025