2/10 - Tồi
Jose
28/07/2025
To the Expedia Team,
I am writing to share my experience during my recent stay at Iberostar Waves Costa Dorada – All Inclusive in Puerto Plata, Dominican Republic, from July 24 to July 28, 2025 (Itinerary: 73140043439664). Unfortunately, this was one of the most disappointing hotel stays I have ever had.
From day one, there were clear issues with cleanliness and maintenance throughout the resort:
• During breakfast at El Mercado, multiple guests — myself included — found hair in the pancakes and toast. The cook simply removed the items in front of everyone without any apology.
• I also found a live cockroach among the supposedly clean dishes, which poses a serious health risk.
• Most concerning of all, there were cockroaches in the room itself, which I recorded on video.
• The decorative fountain at the main entrance was dirty and neglected.
• Overall, the resort appeared old, worn down, and poorly maintained.
As for the service, it was equally disappointing:
• I had to call four times before they finally brought an extra bed for my sister.
• While asking for a spoon during a beachside activity, one of the staff members rudely replied, “find it yourself.”
• The general attitude of the staff was unprofessional, disinterested, and lacked basic customer service standards.
In addition, the resort allows local visitors to bring loud speakers, creating a chaotic and noisy environment — far from the peaceful, relaxing experience I was expecting.
Jose
Lưu trú 4 đêm vào Tháng 7, 2025
