Search Hotels in Punta Cancun, Cancun

"Was great place to have vacation"

"We did not have a good experience this time around. On our first day we complain about the shower not working correctly and or fridge was not stocked. Maintenance came out and did say shower was not working. They moved us room 455 to 855 with a horrible view. The following day the call us to the front desk and insisted we pay for a broken television and a crack phone. Wow! Mind you we didn't get into our room till 8pm. They told me and my wife we were to pay $500 US dollars or the police would be called to make a report and escort us off the property. We had 9 other family members staying there and didn't want to ruin our family vacation so im out $500. On top of that 4 of our group got food poisoning from what we narrowed down to the Japanese restaurant. I will not be staying on this property again and will not recommend it to anyone. "

"Pool was fun! "

"Very nice, would come again, got there early and was checked in to my room early no extra charge, and great rooms too. Food, you won't be disappointed, unless you like coconuts cuz there aren't any, I hoped for a station that makes juice smoothies, don't need the proteins whey or spirulina, just a blend of any of the wide selection of fruit available with water or milk would be so appreciated. And bring Pepto Bismol, not sure what got me there but I spent 2nd and 3rd day in the toilets. (Think my "medium" Arrachera steak since it was rare) Wife and daughter were fine with theirs. Staff, mostly friendly, sometimes bartenders looked like they had enough, and seeing how much they do, I would be moody too, just treat them well $ or $$, not ideal but you will get treated better and with a smile. Seaweed tip, avoid it if you can, daughter and I were fine and we touched a lot of it, my wife not so lucky, she still itching like crazy after 10 days now, there could be jellyfish tangled up or larvae. Arms and legs full of itchy red spots. Pools were a 3/5 unfortunately, mid March had some cool weather so we hoped for warm pools but nope, they rely on the sun to heat up water it seems, clouier days people barely went in, water was not warm, actually warmer in the beach. Even the various small pools with jets were cold, they looked like big Jacuzzi with bunch of jets but had same temperature as other pools. Don't know if broken or by design. Really fun entertainment, favorite part!"

"Horrible stay. Transportation from the airport was supposed to be included, but whey we arrived, it was not. Had to spent $150 to get to the hotel, and another $60 to the airport. On the first night, someone tried to get into the room at 1h30 am, and the next day, the reception called us while we were sleeping to say they wanted to come inside the room to change the lock. Eveything was very shady. The music is too loud, the shows at night are beyond loud, and bad. Food is meh. Staff is okay, but speaks only spanish. Overall hated this place."

"The food was delicious "

"Amazing hotel "

"Entire staff was amazing especially Angle the bell boy. Helped us entering and leaving with more than we have experienced anywhere else. First time but won’t be the last. "

"Very nice resort,everything very good,thanks see you again for sure 😃"